Clinical Services Clinic Supervisor - NHS

Job Description:

Clinic Supervisor (Dermatology Clinic)

St Michaels House, St. Michaels Street, Shrewsbury, SY1 2HE

Permanent, Full time 40 hours per week

Paying £33,600 per annum dependent on experience and qualifications

Role Overview:

As a Clinic Supervisor you will be accountable to support the Practice Manager to drive and improve the operational performance across the Dermatology service and ensure customers receive the highest standards of customer service and satisfaction.

The Clinic Supervisor will take accountability for quality improvements and people management and will drive a culture of continuous improvement by reviewing demand, understanding customer's needs (adults and children) and deliver process improvements.

What you'll do:

• To drive and manage operational efficiencies across the service through effective utilisation and efficient scheduling of resources. Continually strive for profitable growth, driving innovation and keeping the customer at the centre of everything we do.
• Support the collection of the right management information and interpretation of the data using the expertise of the clinical team around you.
• To support in analysing failure demand, customer satisfaction results, complaints, and immediate feedback.
• Work towards understanding the root cause and put in place speedy remedial actions.
• Ensure your team complies with internal and external standards and passes any internal and external inspections including the First Line Audits, ISO compliance audits.
• Understand the service finances so you can support the Practice Manager to
  respond quickly to changes within the external environment which impact on the services profitability.
• Measure financial performance and understand any variation.
• Take ownership on capacity management and come up with innovative solutions to maximise capacity and seek opportunities for getting increased revenue into the service.
• Understand and track all costs and seek to continuously look to reduce operating costs.
• Ensure all financials end of day checks are managed efficiently and follow the
  Dermatology Partnerships processes.
• Responsible for ordering all consumables in support and direction of Lead Nurse.
• Carry out first stage approval of all clinics related invoices.
• Ensure a robust process in place to charge for bloods and histology, and in turn
  approve the corresponding supplier invoices.

What you'll bring:

• Experience working in NHS or a hospital setting
• EMIS system. (Training will be provided.)
• Good communication skills and have the ability to lead/ drive the team.
• To be able to build rapport with consultants.
• KPI driven.
• Understanding data analysis and to be able to create reports.
• Dermatology experience (Desirable)
• Must be able to work in a highly pressurised environment and be able to cope with and implement frequent change.

Why Bupa?

Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Clinical Supervisor you will be eligible for

• Annual performance-based bonus

• Generous refer a friend scheme
• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan, life insurance and income protection
• Support with travel costs via a season ticket loan or cycle2work
• Various family friendly benefits
• Opportunity to participate in our annual awards ceremony

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email: careers@bupa.com

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately'.

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