Call Centre Senior Commercial Analyst

Senior Commercial Analyst

Location
London, Staines or Bupa Place
Location
Full Time
Apply

Job Description:

Senior Commercial Analyst

Hybrid working options

Location: London, Staines or Bupa Place

Permanent

Salary range: from £50,000 dependant on experience

Full time: scheduled 37.5 hours per week

We make health happen

At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.

In this role, you will play a pivotal role within Commercial Analytics, supporting UK Insurance commercial leaders to support commercial strategy, identify growth opportunities, assess profitability and evaluate the impact of commercial initiatives. Your work will combine advanced analytics, statistical techniques and commercial judgement, translating complex data into clear, actionable recommendations for senior stakeholders.

How you'll help us make health happen:

  • Act as a trusted analytics business partner, shaping strategic and tactical commercial decisions.
  • Design and embed a repeatable approach to measuring commercial impact, identifying revenue growth, cost efficiencies and value creation.
  • Lead analysis of customer behaviour, revenue, margin and cost drivers to surface risks, trends and opportunities.
  • Apply advanced analytics, including predictive modelling where appropriate, to optimise commercial performance.
  • Own evaluation of commercial initiatives using robust statistical and analytical methods, translating results into clear recommendations.
  • Serve as a subject matter expert in enterprise data, data modelling and cross‑business logic for commercial insight.
  • Provide technical leadership and mentoring to junior analysts, ensuring high‑quality delivery and best practice.

Key Skills / Qualifications needed for this role


Analytical skills:

  • Experienced Senior / Analyst experience (essential)
  • Exceptional analytical thinking abilities, capable of sound decision-making, and able to understand wider business issues without losing sight of the detail.
  • Demonstrate innovative, lateral, and creative thinking and have the broad knowledge and commercial aptitude to contribute ideas on all aspects of the organisation.

Technical skills:

  • Proficient in at least one coding language (SQL, Python, SAS, R, ) and a demonstrable ability to learn new technologies. (essential)
  • Advanced proficiency with the Microsoft Office suite, especially Excel and PowerPoint. (essential)
  • Experience in developing and using statistical models and techniques to analyse data and draw conclusions. (essential)
  • Experience using visualisation software such as PowerBI, Tableau and/or R-Markdown (essential)​
  • Experience utilisation statistical techniques to evaluate real world causality using administrative data. (desired)


Leadership skills:

  • Leaderships and ownership: the individual will have strong sense of ownership, deep experience of working as lead analyst on large & complex projects involving multiple stakeholders and complex technologies.
  • Influence and lead: the individual will possess gravitas to influence and lead decision making for business colleagues and to oversee the work of junior members of the team.
  • Self-motivation: the individual will take initiative, with the ability to stay focused to produce high quality work with minimal supervision


Communication skills:

  • Strong stakeholder management skills, where complex solutions are communicated in a clear and concise manner and tailored to the audience.
  • Influential storytelling: ability to convey complex data in a compelling narrative.
  • Highly effective interpersonal skills with a clear, concise, and relevant communication style.
  • Excellent presentational skills, including experience in presenting to senior stakeholders.


Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

  • Joining Bupa in this role you will receive the following benefits and more:
  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan and life insurance
  • Onsite gyms or local discounts where no onsite gym available
  • Various other benefits and online discounts

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click HERE.

Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.

Please be aware that if you're successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

Time Type:

Full time

Job Area:

Call Centre

Locations:

Angel Court, London, Bupa Place

Senior Commercial Analyst

Location
London, Staines or Bupa Place
Location
Full Time
Apply

This is
Insurance.

We’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all.

We take immense pride in our work, working together with determination and focus. Delivering care that our 2.2 million customers can count on, from experts they trust.

Click one of our job areas below to begin searching for an opportunity in Insurance.

DJD Purpose.jpg

Our
purpose

Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.

Our
values

Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.

We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you. 

As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.

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Free to be
you

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. 

You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.

Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.

Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.

More than just a job:
Being there for others

Working in our Contact Centres, no two days are ever the same. Ayshea joined our team in 2014 as a Customer Service Advisor and since then she’s progressed to work in the Omni Channel team. We caught up with her to find out what she loves about working in customer service.

Read more
Ayshea Dickenson MSA.jpg

Senior Commercial Analyst

Location
London, Staines or Bupa Place
Location
Full Time
Apply