Strategy, Change & Transformation Delivery Lead

Job Description:

Delivery Lead

Bupa Place, Salford Quays /Angel Court, London / Willow House, Staines / Kirkstall Forge, Leeds - hybrid working with 1 day in the office

18 month fixed term

Full time - 37.5 hours per week

£56,000

We try to consider all types of flexibility, including locations, hours and working patterns.

We make health happen:

At Bupa, our purpose is to help people live longer, healthier, happier lives. As a Delivery Lead, you'll play a pivotal role in delivering complex business and technology change initiatives that improve customer outcomes and support our transformation agenda.

Working across UK Insurance Transformation, you'll lead programmes, projects or major workstreams from planning through to delivery, bringing together business and technical teams to deliver measurable value. Whether using Agile, Waterfall or hybrid approaches, you'll ensure change is delivered effectively, efficiently and with customers at the heart of every decision.

How you'll help us make health happen:

• Lead the delivery of strategic change initiatives and complex programmes, ensuring agreed outcomes, benefits and milestones are achieved.
• Build and manage delivery plans, budgets, risks, dependencies and governance throughout the project lifecycle.
• Bring together business, technology and third-party teams to deliver successful change.
• Partner with senior stakeholders to shape solutions, overcome challenges and maintain delivery momentum.
• Lead delivery teams using Agile, Waterfall or hybrid methodologies, acting as Scrum Master where required.
• Manage risks, issues and dependencies, removing blockers and ensuring timely escalation where appropriate.
• Drive continuous improvement, embedding effective ways of working and a strong delivery culture.
• Ensure all initiatives operate within Bupa's governance, regulatory and risk frameworks.

Key Skills / Qualifications needed for this role:

• Significant experience delivering business and technology change programmes with measurable business outcomes is essential.
• 5 years + experience in programme, project or change delivery experience across Agile, Waterfall or hybrid methodologies is essential.
• Proven ability to manage complex delivery plans, budgets, resources, risks and dependencies.
• Excellent stakeholder-management skills, with experience influencing and reporting to senior leaders and executive-level stakeholders is essential.
• Strong commercial awareness and experience delivering value-led business outcomes.
• Experience leading cross-functional and matrix teams to achieve ambitious objectives is essential.
• Strong problem-solving and decision-making skills, with the ability to remain effective under pressure.
• Experience managing risk, benefits and resource planning within complex delivery environments.
• Experience within financial services, healthcare, insurance or other regulated industries.
• Knowledge of FCA and/or CQC regulated environments.
• Familiarity with methodologies such as Prince2, MSP or Scrum is desirable.
• Experience working within healthcare insurance or health-related markets is desirable.

What you'll bring

• Strong leadership and influencing skills, with the ability to bring people together around a common goal.
• A resilient, adaptable and delivery-focused mindset.
• Excellent communication skills, able to simplify complexity for different audiences.
• A collaborative approach and passion for driving meaningful change.
• A customer-first mentality, balancing commercial outcomes with great customer experiences.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com

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