Call Centre Senior Product Analyst

Senior Product Analyst

Location
Angel Court, London, Bupa Place, Staines - Willow House
Location
Full Time
Apply

Job Description:

Job Title: Senior Product Analyst

Job Grade: C15

Salary: From £44,900.00 DOE and location + Fantastic benefits
Location status: Hybrid (flexible working options available) 3 days WFH
Location: Bupa Place, Salford - Willow House, Staines - Angel Court, London

Permanent/fixed term contract: Permanent

About the Role

We Make Health Happen

At Bupa, we're passionate about using data and analytics to improve the experiences of our customers, patients and residents. As a Senior Analyst within the Product Analytics team, you'll play a pivotal role in shaping strategic decisions, identifying growth opportunities and driving commercial performance across our UK Insurance business.

This is an exciting opportunity for an experienced analyst who enjoys combining technical expertise with commercial insight and stakeholder influence. You'll work closely with Product leaders, helping them understand performance, evaluate initiatives and make better data-driven decisions.

What You'll Be Doing

  • Partner with Product leaders to support strategic and commercial decision-making.
  • Analyse customer behaviour, revenue, profitability and cost drivers to identify trends, risks and opportunities.
  • Develop repeatable frameworks for measuring business impact and value creation.
  • Apply advanced analytics, forecasting and predictive modelling techniques to optimise performance.
  • Evaluate the effectiveness of business initiatives using robust statistical methods.
  • Translate complex data into clear, actionable recommendations for senior stakeholders.
  • Act as a subject matter expert for enterprise data and commercial insight.
  • Mentor and support junior analysts, promoting best practice and high-quality delivery.

What We're Looking For

Essential

  • Previous Senior Analyst or equivalent analytical experience.
  • Strong commercial and analytical problem-solving skills.
  • Proficiency in SQL, Python, SAS, R, or similar analytical programming languages.
  • Experience building and applying statistical models/AI to solve business problems.
  • Strong data visualisation skills using Power BI, Tableau or similar tools.
  • Advanced Excel and PowerPoint capabilities.
  • Excellent stakeholder management and communication skills.
  • Experience leading complex analytical projects involving multiple stakeholders.

Desirable

  • Experience evaluating causality and business outcomes using real-world data.
  • Experience within Insurance, Financial Services or a commercial analytics environment.
  • Track record of mentoring and developing junior analysts.
  • Experience of using Snowflake or equivalent platform

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Call Centre

Locations:

Angel Court, London, Bupa Place, Staines - Willow House

Senior Product Analyst

Location
Angel Court, London, Bupa Place, Staines - Willow House
Location
Full Time
Apply

This is
Insurance.

We’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all.

We take immense pride in our work, working together with determination and focus. Delivering care that our 2.2 million customers can count on, from experts they trust.

Click one of our job areas below to begin searching for an opportunity in Insurance.

A Bupa healthcare professional in clinical uniform and headscarf, working in a clean, modern healthcare setting that supports patient care

Our
purpose

Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.

Our
values

Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.

We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you. 

As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.

Bupa colleagues working together in a meeting room, reflecting collaboration and teamwork in a professional office setting
Two Bupa Care Services colleagues in uniform sitting at a table, talking over a drink during a break in a calm, welcoming workplace setting.

Free to be
you

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. 

You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.

Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.

Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.

More than just a job:
Being there for others

Working in our Contact Centres, no two days are ever the same. Ayshea joined our team in 2014 as a Customer Service Advisor and since then she’s progressed to work in the Omni Channel team. We caught up with her to find out what she loves about working in customer service.

Read more
Ayshea Dickenson MSA.jpg

Senior Product Analyst

Location
Angel Court, London, Bupa Place, Staines - Willow House
Location
Full Time
Apply