Senior Product Owner
- Location
- Bupa Place, Staines - Willow House
- Location
- Full Time
Call Centre Senior Product Owner
Job Description:
Job Title: R1231419 Senior Product Owner
Job Grade: D17
Location: Willow House, Staines, Bupa Place, Manchester or Angel Court, London
Working Pattern: Flexible / Hybrid Working - 3 Days WFH
Type: Permanent, Full Time (37.5 Hours per Week)
Salary: £66,200 DOE and location plus fantastic benefits
About the Role
Make Health Happen
Shape the Future of AI and Automation at Bupa
At Bupa, we're using AI, automation and emerging technologies to create better experiences for our customers and colleagues. We're looking for an experienced Senior Product Owner to help drive this transformation by leading a portfolio of strategic AI and automation products that deliver real business value.
This is a senior leadership role where you'll set product direction, influence investment decisions, and bring together business and technology teams to deliver innovative solutions at scale. You'll play a key role in shaping how AI, intelligent automation and agentic technologies are adopted across Bupa.
What Success Looks Like
You'll help create a strategically aligned portfolio of AI and automation products that deliver measurable customer, colleague and commercial value. You'll drive adoption, improve product maturity, influence enterprise-wide decision-making and play a leading role in Bupa's AI and Automation strategy.
What You'll Be Doing
- Own and lead a portfolio of AI and automation products, defining vision, strategy and roadmaps.
- Translate business priorities into clear product outcomes and measurable value.
- Lead product discovery to identify the highest-impact automation opportunities.
- Partner with engineering, architecture, data and business teams to deliver scalable solutions.
- Drive evidence-based prioritisation, investment decisions and value realisation.
- Coach and support Product Owners while helping mature product management practices across the function.
- Build strong relationships with senior stakeholders and influence strategic decision-making.
- Champion responsible AI, governance and risk management throughout the product lifecycle.
What We're Looking For
Essential Experience
- Significant experience as a Lead Product Owner, Senior Product Owner, Product Manager or similar senior product leadership role.
- A track record of delivering complex digital, technology, automation or AI products.
- Experience defining product strategies and multi-year roadmaps.
- Strong understanding of modern product management and Agile ways of working.
- Experience leading multidisciplinary product teams and influencing senior stakeholders.
- Commercial awareness with a focus on delivering measurable business outcomes.
- Strong prioritisation, decision-making and stakeholder management skills.
- Experience translating complex business challenges into clear product opportunities.
Desirable Experience
- AI, Generative AI, Agentic AI or Machine Learning products.
- Intelligent automation, workflow orchestration or process transformation.
- Product operating model development.
- Portfolio management across multiple products or value streams.
- Highly regulated industries such as healthcare, insurance or financial services.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full timeJob Area:
Call CentreLocations:
Bupa Place, Staines - Willow HouseSenior Product Owner
This is
Insurance.
We’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all.
We take immense pride in our work, working together with determination and focus. Delivering care that our 2.2 million customers can count on, from experts they trust.
Click one of our job areas below to begin searching for an opportunity in Insurance.
Our
purpose
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Our
values
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Free to be
you
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Senior Product Owner