Operations Insights Manager
- Location
- Egypt - Cairo
- Location
- Full Time
Delivery and Operations Operations Insights Manager
Job Description:
Operations Insight Service Manager
Location: Cairo, Egypt
Fixed Term, Full Time
Make a difference where insight drives better healthcare
At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. Every day, our teams use data, expertise and care to improve health outcomes for millions of people around the world.
As an Operations Insight Service Manager, you'll play a key role in helping us make informed decisions that improve customer experiences, operational performance and business outcomes. You'll lead the Operations Insight function within the Bupa Capability Centre (BCC), providing valuable reporting, analytics and business insight that supports both operational teams and senior leaders. This is an exciting opportunity to shape how data is used across a large international healthcare organisation, influencing strategic decisions and driving continuous improvement.
What you'll be doing
As our Operations Insight Service Manager, you'll:
- Lead the delivery of operational reporting, analytics and insight across BCC Operations.
- Produce and present meaningful performance reports and dashboards to operational and executive stakeholders.
- Identify trends in customer demand and operational performance, turning data into practical recommendations.
- Support governance forums and leadership teams with accurate, timely management information.
- Drive the development of business intelligence solutions and visual reporting tools.
- Partner with operational leaders to understand changing insight requirements and support strategic decision-making.
- Conduct root cause analysis to identify opportunities for service improvements and efficiencies.
- Support transformation projects with data-driven insight throughout the project lifecycle.
- Build strong relationships across Bupa's analytics and business teams to share best practice and improve outcomes.
- Ensure robust reporting continuity and governance processes are maintained.
What we are looking for
We're looking for someone who combines strong analytical capability with the ability to influence and engage stakeholders at all levels.
Essential requirements for this role:
- Experience leading and developing teams in operational insight reporting is a must.
- Degree-level education or equivalent experience, ideally in Data Analytics, Mathematics, Information Technology or a related field.
- Experience leading reporting, insight, analytics or business intelligence functions.
- Strong stakeholder management skills, including experience working with senior leaders.
- Experience producing meaningful operational performance reporting and insight.
- Advanced analytical and problem-solving skills.
- Experience using tools such as SQL, Power BI, Tableau, Excel and VBA.
- Demonstrated ability to transform complex datasets into insightful, visually compelling, and interactive Power BI dashboards and reports. Capable of designing advanced visualizations, applying data modelling techniques, creating DAX measures, and presenting actionable business insights that support strategic decision-making.
- The ability to translate complex data into clear, engaging business recommendations.
- Commercial awareness and the ability to understand operational and financial drivers.
- Strong presentation and storytelling skills.
- Experience working in a regulated environment would be advantageous.
- Experience working across international teams and cultures would be beneficial.
Why Bupa?
We're a health insurer and healthcare provider with no shareholders. That means our customers are at the heart of everything we do. We reinvest our profits to provide more and better healthcare for the benefit of current and future customers.
We champion diversity, inclusion and wellbeing and welcome applications from people with different backgrounds, experiences and perspectives. We believe that diversity strengthens our teams and helps us better reflect and support the communities we serve.
Time Type:
Full timeJob Area:
Delivery and OperationsLocations:
Egypt - CairoOperations Insights Manager
This is
Insurance.
We’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all.
We take immense pride in our work, working together with determination and focus. Delivering care that our 2.2 million customers can count on, from experts they trust.
Click one of our job areas below to begin searching for an opportunity in Insurance.
Our
purpose
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Our
values
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Free to be
you
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Operations Insights Manager