Job Description:

Administrator /Operational Support Adviser - Mental Health Team

Nationwide - Remote based

£24,500k per annum + fantastic benefits 

Full time- 37.5 hours per week

Here at Bupa, you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. 

We always go the extra mile by giving our customers fast access to treatment and helping them get the specialist mental health support they need. 

Role Overview 

You will contribute to the provision of a high-quality service to Bupa Health Clinics & UK Insurance Customers, Clients, Partners, and Providers by working closely with operational staff members within Wellbeing Support Services at all levels. 

You will be supporting Bupa EAP which is one of Europe's leading providers of counselling services and Employee Assistance Programmes. Employee assistance programmes (EAP) are an employee benefit that provides teams with support and practical advice on issues that might be impacting their wellbeing and performance.  

What you'll do: 

• Work alongside our inhouse Counsellors, Mental Wellbeing Practitioners, CBT Therapists and Psychologists.  

• Booking clients in for Mental Health Appointments with our internal and external teams  

• Rescheduling Mental Health appointments  

• Working several mailboxes to support clients, companies, and external 3rd parties with their queries  

• Updating client files with personal data, noting of any changes at anytime 

• Data input manually and automatically via uploads 

• Processing, auditing, and checking invoices received  

• Working with our 3rd parties to correct any invoicing queries  

• Making payments to our 3rd parties' companies and therapists.  

• Provide MI data our companies when requested  

• Ad-hoc queries  

• Adhere to and demonstrate an up-to-date knowledge of Bupa's products, policies, and procedures 

• Supporting other teams within our area 

• Working towards tight Service Level Agreements 

What you'll bring: 

• PC literate with good knowledge of Windows based packages. Must have the ability to combine talking and typing skills 

• Excellent communication skills 

• You will be adaptable and flexible with the ability to learn new skills and adapt to a changing environment 

• You will have experience or an interest in the healthcare industry or mental health. 

• Strong, professional, and personal drive 

• Empathic, compassionate, and responsive  

• Enthusiastic and self-motivated 

• Ability to respond rapidly and decisively 

• Excellent interpersonal and communication skills 

• Proven experience of customer service 

What's it like to work here? 

We want people to love working here, so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa.  We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you.  We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best. 

You'll also receive: 

• 25 days holiday (pro-rata), increasing through length of service, with option to buy or sell  

• Bupa health insurance as a benefit in kind 

• An enhanced pension plan and life assurance 

• Support with travel costs via a season ticket loan or cycle2work 

• Performance-based bonus  

• Blended office and home working options  

• Full induction and training provided  

• Onsite gyms or local discounts where no onsite gym available  

• Various other benefits and online discounts 

• Opportunities for career development around Bupa 

• Option to join dental insurance scheme at a discounted rate 

• Access to our Digital platform on your mobile 

• Emotional wellbeing support 

• Access to family mental health line 

• Financial wellbeing channels  

• Support for carers 

Diversity and Inclusion 

Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa. We want to ensure you are treated fairly regardless of disability or circumstance. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

Whether you've found your feet or are discovering a new path. 

Welcome to a place that celebrates you. 

This isn't where you've been.  

This is where you're going. 

This is what we have belief in. 

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