Job Description:

Business Support Advisor

Manchester (Salford Quays) M50 3SP

Permanent, Full Time (37.5 hours) - between Mon - Fri 8-6.

Salary £25,200

This role is office based with potential for Hybrid working options available once signed off - This is not a fully remote working position. Expectations around how frequently you will need to attend the office will be defined by your manager if successful.

We make health happen.

In our contact centres, you'll be the ears and voice for our customers. Every call is different, but you'll have the opportunity to touch the lives of strangers every day.

We always go the extra mile by giving our customers fast access to treatment and helping them get the specialist support they need.

At Bupa, you'll be a part of a fun, social environment as well as making a huge difference for our customers. Expect solid benefits and opportunities to grow.

Role Overview

This role holder will provide technical, administrative and Customer Service support for the Business to Business area.

Your responsibilities will include supporting Customers within B2B Sales by answering, facilitating and resolving all queries from internal and external customers (decision makers, group secretaries. Brokers, account managers) via various communication methods such as telephone, email and webchat.

How you'll help us make health happen:

• Work with our customers to ensure our data is accurate, up to date and available to make sure the customer experience is as smooth as possible.
• Proactively foster and develop excellent working relation ships with our customers, intermediaries and maintain a network of stakeholders through the business to facilitate solutions for our customers received via various mediums.
• Be responsible for investigating queries, problems and complaints providing resolution, appropriate advice and guidance to our customers.
• Take calls, proactively make calls, respond to emails and manage webchats contributing to the achievement of the department service levels whilst working towards targets and KPI's outlined by your manager.
• Take ownership of the promotion of any queries or technical issues related to the digital platform Bupa Connect. Developing and maintaining a sound understanding of all technology available.
• Carry out all instructions carefully and accurately, in line with best practice and internal processes in a timely manner.

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Key Skills/Qualifications needed for this role:

• Ability to multitask whilst working at speed with great attention to detail is essential.
• Excellent communication skills - both written and verbal.
• The ability to manage your own workload, be organised and prioritise your cases
• Good problem-solving skills, make informed decisions with the ability to analyse evidence objectively.
• Ability to work in a target driven environment and deliver results / achieve targets.
• A passion and dedication for customer service, putting the customer at the centre of everything you do.

If you are suspected of using AI at any point during our recruitment process, you will be declined

Please note this role is not eligible for sponsorship under current Home Office rules.

Advert will close once sufficient application are received and this may be before any published closing date.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

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