Job Description:
Clinical Quality Assurance Lead
Salford Quays / London / Staines / Leeds - hybrid working
12-month fixed term
Full time - 37.5 hours per week
Salary up to £50,600 DOE
We try to consider all types of flexibility, including locations, hours and working patterns. Please note that we are unable to offer sponsorship for this position.
We make health happen:
At Bupa, we're here to help people live longer, healthier, happier lives - and make a better world.
As a Clinical Quality Assurance Lead, you'll play a vital role in ensuring our customers receive clinically safe, high‑quality care from both internal and external providers. You'll investigate clinical concerns, assess care quality, identify risks, and work closely with healthcare partners to drive improvements. This is a role where your clinical expertise and judgement directly contribute to better outcomes, safer services, and stronger governance across our provider network.
How you'll help us make health happen:
- Investigate clinical concerns and provider behaviour, working with Medical Directors and partners to understand issues and improve care.
- Review complaints, incidents and customer feedback to identify trends, risks and areas needing further scrutiny.
- Carry out clinical audits, including medical record reviews, to assess quality of care and highlight where action is required.
- Lead quality improvement visits with hospitals and consultants, providing clear recommendations and follow‑up actions.
- Produce concise, evidence‑based reports that outline risks, findings and improvement plans.
- Manage serious clinical complaints, ensuring customers receive clear communication and appropriate resolution.
- Escalate safety‑critical issues through the right governance channels to protect patient wellbeing.
- Support commissioning, provider performance discussions and the development of tools to assess outlier behaviour.
Key Skills / Qualifications needed for this role:
- Being a registered, qualified clinician (RN, physio, or other allied health professional) is essential.
- Excellent knowledge of Bupa insurance and a strong understanding of governance expectations is essential.
- Strong knowledge of clinical standards, regulatory frameworks and professional requirements.
- Experience developing, implementing or enforcing clinical quality standards in a healthcare environment.
- Clinical audit experience with the ability to analyse qualitative and quantitative data.
- Skilled at writing clear, evidence‑based reports for a range of stakeholders.
- Excellent communication and interpersonal skills - able to influence, challenge and build trust at all levels.
- Confident decision‑maker with strong clinical judgement and the ability to assess sensitive issues.
- Able to work independently and collaboratively, with strong planning and prioritisation skills.
- Empathetic particularly when handling complex or sensitive clinical matters.
- Strong IT literacy and comfortable using clinical governance or audit tools.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full time
Job Area:
Call Centre
Locations:
Angel Court, London, Bupa Place, Kirkstall Forge, Staines - Willow House
