Job Description:

Consumer Intermediary Adviser

Salford Quays (M50 3SP)

Permanent, Full Time (37.5 hours)

Monday to Friday working hours between 8am and 5pm (8-4 / 8.30-4.30 / 9-5)

Salary £25,200

This role is office based with Hybrid working options available once signed off. - This is not a fully remote working position. Once competent in role and fully trained you will benefit from hybrid working which is generally two office days per week. Training will be fully on-site.

We make health happen.

The Role provides a variety of telephony and email work predominantly, with a strong customer centricity focus. We're a team that's passionate about leading the healthcare insurance market and improving wellbeing for all. We take immense pride in our work, working together with determination and focus. Delivering care that our 3 million customers can count on, from experts they trust.

You'll help us make health happen by:

Answering and resolving wide ranging product and general queries from external intermediaries; interpreting individual client needs and developing sound understanding of their requirements

You will be handling inbound inquiries from intermediaries, offering intelligent solutions and educated alternatives.

Assisting intermediaries with the Bupa Consumer Intermediary Portal quoting tool and discussing renewal premium increases

Resolving queries and communicating complex information, proposing accurate and relevant client-specific solutions by telephone and email.

Building strong internal and external relationships with colleagues and intermediaries, networking, supporting, escalating and analysing information to deliver clearly defined solutions

Key Skills / Qualifications needed for this role:

• A commitment to Service Excellence
• Excellent problem-solving skills and an analytical and enquiring mind
• Confident and articulate with the confidence to challenge effectively at all levels
• PC literate with good working knowledge of MS Office
• Brilliant verbal and written communication and organisational skills
• Meticulous attention to detail
• Ability to work as part of a team
• Ability to work under pressure, use initiative, and the ability to work with a minimal level of supervision
• Ability or desire to work in a target driven environment and motivated to exceed targets and deliver results

Before you apply for a vacancy, please ensure your CV is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.

*If you are suspected of using AI at any point during our recruitment process, you will be declined*

Please note this role is not eligible for sponsorship under current Home Office rules

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

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