Job Description:

Control Assessor

Hybrid working with up to 3 days per week working from home

Salford Quays Manchester

Temp to Perm role - Initial 6 month term with a view to make permanent

Salary up to £45K per annum dependent upon experience

Fantastic benefits including generous pension and healthcare

Full time 37.5 hours per week

Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives. 

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

The core purpose of this role is to conduct Key Control testing across the Regulated Entity to ensure we proactively comply with regulatory requirements and are managing risks appropriately. Where deficiencies are identified in either the design or the operation of the control the Control Assessor will agree SMART actions to address the issues and monitor the actions until satisfactory closure. The Control Assessor will support the Control & Standards Manager to drive continuous improvement of the internal control environment and ensure they maintain high standards of record keeping and data quality at all times.

What you'll do:

As our Control Assessor you will bring your understanding or processes and control points to support the Control & Standards Manager to drive continuous improvement of the internal control environment and ensure they maintain high standards of record keeping and data quality at all times.

• Conduct key control testing in line with the documented testing scripts and defined methodology to ensure consistency and high standards are maintained in control testing across the RE.
• Agree with control owner appropriate actions to address any findings from control testing and follow up on those actions to ensure that management have taken appropriate corrective actions.
• Provide written and verbal feedback to internal colleagues when assessing the design and operational effectiveness of a control to ensure we mitigate risks appropriately
• Prepare control performance reports and action tracking reports in a concise and accurate manner for distribution to senior management and key governance committees.
• Proactively review and improve key control documentation on a regular basis to ensure that operational or business changes are reflected accurately within the documentation.
• Identify, highlight, and drive Key Control improvements across the RE including the identification of opportunities to harness technology to automate Key Controls.
• The Control Assessor will support the Control & Standards Manager to implement changes and update records/documentation accordingly.
• Ensure that strong lines of communication and working relationships are maintained at all times across the RE and with 2nd and 3rd line – developing trust and accountability and recognising that a strong working relationship is key to achieving high standards and to develop Bupa's control management capability.
• To support the wider Control & Governance team with control documentation and reporting as required.
• To keep up to date with regulatory requirements and developments.
• Maintain high standards of record keeping and data quality at all times.

What you'll bring:

• Understand and demonstrate an awareness of Treating Customers Fairly principles
• Have an understanding of the FCA rules and handbooks and how they apply to Bupa and the customers experience across the RE  
• Demonstrate sound reasoning skills
• Excellent written and verbal communication skills
• Knowledge or experience with ICOBS standards and principles is desirable
• Knowledge of experience with digital processes is desirable
• The ability to demonstrate strong customer focus skills
• Strong interpersonal and communication (written and verbal) skills and an ability to present confidently to varied audiences, with an ability to challenge and provide rationale constructively
• Have good critical thinking skills with diligence and the ability to present solutions to problems
• PC literate, with a sound knowledge on all Microsoft software packages.
• Strong collaborator with an eye for continuous improvement and be able to spot opportunities to strengthen the team practices and processes
• Ability to remain positive and calm and project a “can do” attitude.
• Be adaptable and flexible with the ability to learn new skills and adapt to a changing environment
• High diligence and excellent record keeping standards
• Work on own initiative, consulting with colleagues as and when required.
• Continually review existing practices to maximise the benefits for the business
• Work as an effective team member and alongside Control & Standards Manager to develop best practice procedures  
• The role requires the candidate to manage their day-to-day activities with minimal supervision, identifying when support is needed
• Able to demonstrate commitment and manage conflicting priorities to achieve objectives and designated deadlines
• Able to demonstrate commitment and flexibility with time and approach to meet deadlines and ensure the successful delivery of the testing programme
• The jobholder works in a regulated environment and thus has no freedom to stray from both regulatory or operational rule and guidance. In any situation of uncertainty of the appropriate course of action the jobholder must refer to the line manager

Competencies

• Customer obsession:  Prioritise brilliant customer experience and deliver excellence through others
• Agility and Change: Get excited about change and suggest improvements to make things better
• Collaboration and influence: Build relationships and work with others to achieve shared goals for Bupa
• Ownership and Performance: Take responsibility for driving your own performance
• Development and Capability: Take every opportunity to gain experience and develop yourself
• Risk Management and Compliance: Manage Risk and ensure compliance to protect Bupa, our people, and customers
• Direction and commercial thinking: Understand our business and focus on how you can add value to Bupa in your role  

Qualifications, Skills, Training & Experience

• Understand and demonstrate an awareness of Treating Customers Fairly principles

• Have an understanding of the FCA rules and handbooks and how they apply to Bupa and the customers experience across the RE  

• Demonstrate sound reasoning skills

• Excellent written and verbal communication skills

• Knowledge or experience with ICOBS standards and principles is desirable

• The ability to demonstrate strong customer focus skills

• Strong interpersonal and communication (written and verbal) skills and an ability to present confidently to varied audiences, with an ability to challenge and provide rationale constructively

• Have good problem-solving skills with attention to detail and the ability to present solutions to problems

• PC literate, with a sound knowledge on all Microsoft software packages.

• Strong team player with an eye for continuous improvement and be able to spot opportunities to strengthen the team practices and processes

• Ability to remain positive and calm and project a “can do” attitude.

• Be adaptable and flexible with the ability to learn new skills and adapt to a changing environment

• High attention to detail and excellent record keeping standards

• Work on own initiative, consulting with colleagues as and when required.

• Continually review existing practices to maximise the benefits for the business

• Work as an effective team member and alongside Control & Standards Manager to develop best practice procedures  

• The role requires the candidate to manage their day to day activities with minimal supervision, identifying when support is needed

• Able to demonstrate commitment and manage conflicting priorities to achieve objectives and designated deadlines

• Able to demonstrate commitment and flexibility with time and approach to meet deadlines and ensure the successful delivery of the testing programme

• The jobholder works in a regulated environment and thus has no freedom to stray from both regulatory or operational rule and guidance.  In any situation of uncertainty of the appropriate course of action the jobholder must refer to the line manager

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email: careers@bupa.com

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