Job Description:

Onboarding Administrator

Bupa Place, Salford Quays (M50 3SP)

Permanent, Full Time (37.5 hours)

Monday - Friday Shifts between 8.00am - 6.00pm

Salary £25,200

This role is office based with potential for Hybrid working options available once signed off. - This is not a fully remote working position. Once competent in role you will benefit from hybrid working but will be required to attend the office on Monday and Tuesday each week.

We make health happen.

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

You'll help us make health happen by:

Supporting our customers in the beginning of their journey with us and help onboard them onto the relevant systems and work closely with internal teams to ensure smooth transition. You'll be required to answer, facilitate and resolve all queries from internal and external customers (decision makers, group secretaries, intermediaries / brokers etc), providing a professional and dedicated service by telephone, email and webchat.

You'll need the ability to interpret client needs and develop and maintain a sound understanding of our customers and their requirements.

• Make important decisions within agreed parameters relating to workload priorities and make day to day decisions without upwards referral.
• Proactively foster and develop excellent working relationships with our customers and intermediaries.
• Build and maintain a network of contacts throughout the business to facilitate solutions to issues or complaints received.
• Propose client specific solutions based on their cross functional technical understanding of products and technical systems.
• Good attention to detail and the ability to work accurately with group information, fully supporting quality initiatives in place

Key Skills / Qualifications needed for this role:

• Must be fluent and confident telephone, webchat and PC users.
• Customer focussed.
• Making the fair treatment of our customers central to all you do
• Strong team player
• Well developed communication and interpersonal skills
• Demonstrate sound reasoning skills
• Flexible and adaptable personality
• Ability to work shift patterns as dictated by business needs.
• Ability to react to changing business requirements
• Ability to work in target driven environment and achieve personal targets on a monthly basis

Before you apply for a vacancy, please ensure your CV is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.

*If you are suspected of using AI at any point during our recruitment process, you will be declined*

Please note this role is not eligible for sponsorship under current Home Office rules

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• 2 paid wellness hours each month
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

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