Job Description:

Product Manager

Location: Bupa Place, Salford Quays, Angel Court, London, Kirkstall Forge, Leeds, Willow House, Staines, Victory House, Brighton

Permanent Contract

Salary: £56,000 - £69,900

10% Management Scheme Bonus

Full time

We consider all types of flexibility, including locations, hours and working patterns.

We make health happen

At Bupa, we're passionate about delivering exceptional customer experiences and driving commercial success. You'll have the opportunity to work on strategic initiatives that make a real impact on our customers and partners.

This role will contribute to ensure that our UKI product offerings remain customer centric, differentiated, and competitive, whilst delivering fair value and good customer outcomes.

How you'll help us make health happen:

• carry-out fair value assessments, regular product monitoring and governance, and product reviews.

• Define and manage plans to address areas of underperformance and/ or fair value issues.

• support the review and evolution of the product Terms & Conditions

• be the product expert in the review of customer facing and internal documentation and for internal and external enquiries.

• interpret market, customer, and competitive information, and understand the internal context to help create a future product pipeline.

• support the definition of the product strategy, projects of various nature and broker tenders.

• support risk and incident management

• depending on the available capacity, support or manage the introduction of product enhancements and new products.

Key Skills / Qualifications needed for this role:

• Product management experience, ideally within the Private Medical Insurance industry or alternatively within the General Insurance industry or the Financial Services industry

• Ideally good knowledge of Bupa's funding products and the relative customer journeys

• Experience in managing or supporting fair value assessments and product reviews.

• Experience in the definition and management of product improvement plans

• Strong interpersonal, communication, presentation, and negotiation skills, with emphasis in achieving results and successful outcomes.

• Expected to solicit opinion and expertise from across the organisation and at the same time be prepared to share own experience and knowledge, in a teamwork context.

• Strong analytical skills, with ability to interpret commercial data/ MI, market trends, customer needs, competitor activity and make recommendations.

• Ability to produce compelling power point packs and reports.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa medical insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Target bonus of 10% based on individual and company performance

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click HERE.

Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.

Please be aware that if you're successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

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