Job Description:
Product Manager
Contract:Hybrid Working options Available
Location: Bupa Place, Salford Quays or Willow House, Staines
Permanent Contract
Salary range: From £58,700 dependant on experience
10% Management Scheme Bonus
Full time
We consider all types of flexibility, including locations, hours and working patterns.
We make health happen
This role will contribute to ensure that our UKI product offerings remain customer centric, differentiated, and competitive, whilst delivering fair value and good customer outcomes.
This role will:
carry-out fair value assessments, regular product monitoring and governance, and product reviews. Define and manage plans to address areas of underperformance and / or fair value issues
support the review and evolution of the product Terms & Conditions and literature
be a product expert in the review of customer facing and internal documentation and for internal and external enquiries.
interpret market, customer, and competitive information, and understand the internal context to help create a future product pipeline
How you'll help us make health happen:
Carry-out annual fair value assessments / product reviews and monthly product monitoring.
Review the results with the cross-functional and senior stakeholders.
Support the review and evolution of the T&Cs and product literature in the capacity of Product Lead, as part of a cross-functional team.
Be the Product expert in the review of customer facing and internal documentation, to ensure these are accurate and compliant with the Financial Promotions rules and Consumer Duty rules.
Review, understand and monitor the relevant health funding markets using a range of sources including web analysis and recognised market reports.
Understand and articulate how the dental products fit into the wider portfolio.
Help with the identification of product development / improvement opportunities and the definition of the product strategy.
Maintain and promote a culture of good risk and control management, ensuring good customer and regulatory outcomes.
Support or manage (as relevant) the introduction of product enhancements and new products.
Key Skills / Qualifications needed for this role:
Product management experience, ideally within the Private Medical Insurance industry or alternatively within the General Insurance industry or the Financial Services industry
Ideally good knowledge of Bupa's funding products and the relative customer journeys
Experience in managing or supporting fair value assessments and product reviews.
Experience in the definition and management of product improvement plans
Experience in managing or supporting the review of Terms and Conditions
Some experience or exposure to risk and incident management
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Time Type:
Full timeJob Area:
Call CentreLocations:
Bupa PlaceWe’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all.
We take immense pride in our work, working together with determination and focus. Delivering care that our 2.2 million customers can count on, from experts they trust.
Click one of our job areas below to begin searching for an opportunity in Insurance.
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Her positive and caring nature inspires her colleagues, she is mindful to make sure those around her are equally watered in able for them to flourish.
Even though she loves being out in the garden and spending time being a mum to three children, Ivone is still focused on growing her career at Bupa.
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