Job Description:

Senior Risk, Control and Governance Manager

Bupa Place, Salford Quays or Willow House, Staines - hybrid working with minimum 1 day in the office

Permanent

Full time - 37.5 hours per week

£66,900 - 83,600 DOE

We try to consider all types of flexibility, including locations, hours and working patterns. Please note that we are unable to offer sponsorship for this position.

We make health happen:

At Bupa, our purpose is simple: creating healthier communities for everyone. As Senior Risk, Control & Governance Manager, you'll play a pivotal role in embedding robust risk standards across our Operations teams, ensuring that our customers receive fair, safe, and dependable care experiences. Reporting to the Head of Operations Performance, you'll advise senior leaders, manage incidents and controls, chair the Operations Risk Committee and guide regulatory governance-ensuring our way of working aligns with FCA and CQC expectations. This is a high-impact leadership role where your work will directly shape operational quality, customer safety and trust.

How you'll help us make health happen:

• Drive the implementation of risk and control frameworks across Operations, including Process Control Walkthroughs.
• Manage incidents in line with Bupa policy-and ensure customer remediation for level 1 & 2 incidents.
• Provide management information and monthly risk reporting to the Operations Director and Leadership Team.
• Collaborate with first- and second-line Control & Risk teams to meet governance and audit standards.
• Chair quarterly Risk Committees, ensuring effective escalation of key incidents and risks.
• Oversee executive attestations, Governance Oversight Framework, and contribute to SMCR compliance.
• Lead and develop a small team, fostering a strong risk culture with continuous improvement at its heart.
• Support internal audit/ORCM actions, embedding lessons learned in business process and governance controls.

Key Skills / Qualifications needed for this role:

Essential

• Demonstrable background in UK financial services or regulated environments, with strong operational risk governance, risk control and incident management experience.
• Proven leadership in establishing control frameworks and incident management practices.
• In-depth knowledge of FCA/PRA rules (including ICOBS, TCF, financial crime, info security).
• Skilled communicator who can influence senior stakeholders and simplify complex concepts.
• Analytical thinker with a data-driven approach to MI, risk trends and decision-making.

Desirable

• Experience with SMCR governance for senior leaders.
• Prior exposure to CQC environment or insurance operations.
• Degree or professional risk-related qualification (e.g. IRM, CISI).

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• Annual performance-based bonus
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com

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