Job Description:
Service Team Manager – Customer Payments
Bupa Place (Salford Quays, M50 3SP)
Permanent
Mon-Fri, includes hybrid working
Salary starting at £34,000
Full Time (37.5 hours)
Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
About the job area:
We're a team that's passionate about leading the healthcare insurance market and improving wellbeing for all.
We take immense pride in our work, working together with determination and focus. Delivering care that our customers can count on, from experts they trust.
Role overview:
In this role you will be working within a high performing team to deliver exceptional service for our customers by supporting with payment processes.
What you'll do:
- Lead, motivate and develop a team within customer payments by understanding performance, completing observations and engaging positively with your team.
- Working with third parties, outsourcers and other teams throughout Bupa that support with our payment processes.
- Using data and MI to manage and prioritise and allocate work.
- Engaging with feedback from your team to deliver on continuous improvement initiatives.
- Supporting with internal and external audits and working with our internal risk and governance teams ensuring all risks are logged and appropriately managed.
- Completing regular reviews of claims payments and conducting approvals for payments.
What you'll bring:
- Previous experience of managing front-line employees within a either front line or back office function is required.
- Strong planning and time management is essential to be able to manage competing priorities
- Positive and proactive attitude; self motivation with a ‘can do' approach
- Strong business acumen and be able to apply these skills to manage external and internal customers effectively
- Strong skills in using data and data systems to be able to generate improvements.
- Excellent written and verbal communication
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
We are proud to announce that Bupa won two awards at the COVER Magazine Customer Care Awards. Including Best Health Insurance and Best Mental Health Support Service (Provider). We were also highly commended for the Best Marketing Team award.
Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically, you'll be eligible for:
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan, life insurance and income protection
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various family friendly benefits
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly regardless of disability or circumstance. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you've found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn't where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time
Location:
Bupa Place
Time Type:
Full time
Job Area:
Call Centre
Locations:
Bupa Place
