Job Description:
Service Team Manager
Salford Quays
Permanent, Full Time (37.5 hours)
Monday - Friday hours covering shifts between 7.00am-5.00pm
Salary: From £37,100
Hybrid working
We make health happen.
We're a team that's passionate about leading the healthcare insurance market and improving wellbeing for all.
You'll help us make health happen by:
Delivering care that our customers can count on from experts they trust. We take immense pride in our work.
In this role, you will lead, develop and motivate your team of Customer Support Executives to deliver excellent service and achieve the right outcomes for our customers.
The team are responsible for managing customer transactions and updating their policies.
As a visible, supportive leader, you will help people perform at their best and feel proud of the work they do.
Taking ownership of team performance, ensuring targets are met while maintaining high standards of quality and customer experience.
Playing a key role in driving continuous improvement - identifying opportunities to improve efficiency, embrace innovation and enhance the customer journey. This includes working closely with internal teams and our outsource partner as well as driving automation to ensure demand is handled effectively and consistently.
Leading and inspiring your team to deliver a consistently high standard of service
Supporting individual performance and development through high‑quality performance conversations and coaching in line with our Training and Competency framework.
Balancing inventory demand and competing priorities without detriment to our customers and stakeholders.
Working collaboratively with colleagues, stakeholders and outsource partners to keep our operation running smoothly and efficiently, using insight and trends to improve outcomes
Key Skills / Qualifications needed for this role:
·Proven experience leading and managing people, with strong commercial awareness
·A positive, proactive and self-motivated mindset with a ”can‑do” approach.
·Resilience and confidence working in a fast‑paced, regulated, change‑driven environment.
·Strong planning and time‑management skills, with the ability to manage competing priorities.
·Experience supporting people through change.
·Ability to interpret data and insight to drive performance and efficiency.
Please note this role is not eligible for sponsorship under current Home Office rules.
Advert will close once sufficient application numbers are received and this may be before any published closing date.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full timeJob Area:
Call CentreLocations:
Bupa PlaceWe’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all.
We take immense pride in our work, working together with determination and focus. Delivering care that our 2.2 million customers can count on, from experts they trust.
Click one of our job areas below to begin searching for an opportunity in Insurance.
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
For 10 years, Neil has shown dedication in becoming our Specialist Complaints Team Manager. Solving claims and helping people live longer, healthier, happier lives and making a better world.
Always eager to develop, challenge himself and the surrounding team, there is no stopping Neil’s progression.
