Healthcare Development Manager
- Location
- Bupa Place, Staines - Willow House
- Location
- Full Time
Call Centre Healthcare Development Manager
Job Description:
Job Title: R1230851 Healthcare Development Manager
Job Grade: C15
Location: Manchester, Bupa Place or Staines, Willow House
Working Pattern: Flexible / Hybrid Working - 3 Days WFH
Type: Permanent, Full Time (37.5 Hours per Week)
Salary: £46,400 DOE and location plus fantastic benefits
About the Role
We Make Health Happen
We're looking for a passionate and driven Healthcare Development Manager to join our Healthcare Development team.
This is an exciting opportunity to lead projects that improve healthcare services, customer experience, clinical outcomes and affordability. You'll play a key role in shaping and enhancing healthcare pathways, delivering innovative solutions, and driving meaningful change that helps our customers live longer, healthier, happier lives.
What You'll Be Doing
- Leading projects that improve healthcare access, customer experience and clinical outcomes.
- Managing and enhancing existing healthcare services, pathways and initiatives.
- Designing, developing and implementing new healthcare solutions across multiple customer channels.
- Working alongside internal teams and external partners to deliver business-critical projects.
- Using data and insight to identify opportunities and support decision-making.
- Driving continuous improvement and ensuring new processes are successfully embedded.
- Managing project plans, milestones, risks and key performance indicators.
- Building strong relationships with stakeholders, including senior leaders.
- Supporting governance activities and presenting updates to leadership teams.
- Championing collaboration and contributing to a high-performing team culture.
What We're Looking For
- Experience leading projects that deliver measurable customer and business improvements.
- Strong project management skills with the ability to manage multiple priorities.
- Excellent stakeholder management and influencing skills.
- Strong analytical skills with experience using data to drive decisions.
- Experience working in complex environments with changing priorities.
- Ability to confidently engage with senior stakeholders and cross-functional teams.
- A proactive and solutions-focused approach to problem-solving.
- Experience delivering change programmes from concept through to implementation.
Skills & Experience
- Advanced Excel skills.
- Experience using Power BI and Tableau.
- Strong data analysis and interpretation capability.
- Knowledge of Agile methodologies and digital transformation programmes.
- Experience delivering projects within tight timescales.
- Proven track record of working across multiple teams to drive successful outcomes.
- Experience defining analysis requirements and translating insight into action.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full timeJob Area:
Call CentreLocations:
Bupa Place, Staines - Willow HouseHealthcare Development Manager
This is
Insurance.
We’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all.
We take immense pride in our work, working together with determination and focus. Delivering care that our 2.2 million customers can count on, from experts they trust.
Click one of our job areas below to begin searching for an opportunity in Insurance.
Our
purpose
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Our
values
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Free to be
you
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Healthcare Development Manager