Call Centre SME Direct Sales Coach

Job Description:

Sales Coach

Salford Quays, M50 3SP

Permanent, Full Time

Salary from £28K

This role is office based with potential for Hybrid working options available once signed off - This is not a fully remote working position. Expectations around how frequently you will need to attend the office will be defined by your manager if successful.

We make health happen.

You'll be working within our UK Insurance function, which provides a range of health insurance options which can give customers access to diagnosis, treatment and specialist support services. The benefits available to our customers include access to Bupa-approved consultants, breakthrough treatment and drugs, our 24/7 Anytime Healthline and cancer cover that comes with the Bupa cancer promise.

What you'll be doing

As a Sales coach you will provide an innovative and flexible resource to support the sales teams to enhance overall performance and customer outcomes identifying training needs and coaching solutions, to improve individual / teams speed to competence against the overall training and competency framework.

You will work in partnership with key stakeholders and line managers to identify training and coaching needs for individuals and the team. You would also recommend solutions to deliver the needs identified and delivered in a structured timetable of activities evidencing key objectives. In addition to this you will design and develop interventions, through internal and external means, enrol and engage business partners. Supporting telephony teams with both sales skills and regulatory requirements by way of ”on job” accompaniments, giving feedback in verbal and written format would also form part of the role. You would have partial accountability for overall improvement in staff, deemed as non-competent. You will ensure all coaching notes are documented and available for audit and to ensure all coaching sessions have clear and measurable outcomes to support T&C framework.

Key Skills / Qualifications needed for this role:

• Coaching experience essential
• Excellent verbal and written communication skills
• Previous Sales experience in a regulated environment preferred
• Training/Facilitation Skills preferable
• Exposure to senior level management

Please note this role is not eligible for sponsorship under current Home Office rules

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role.

We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Time Type:

Job Area:

Locations: