Call Centre Business Development Manager

Business Development Manager

Location
Staines - Willow House
Location
Full Time
Apply

Job Description:

Business Development Manager

Field based (South) - regular travel for client visits mainly around the South East including Nationwide Travel as and when required.

Permanent

Full time - 37.5 hours per week

Starting Salary from £48k plus OTE and company car

We try to consider all types of flexibility, including locations, hours and working patterns. Please note that we are unable to offer sponsorship for this position.

We make health happen:

At Bupa, our purpose is to help people live longer, healthier, happier lives - and make a better world. As a Business Development Manager, you'll play a key role in growing our presence within the Consumer and SME markets, building strong intermediary relationships and winning new business in a way that delivers great customer outcomes and sustainable growth.

You'll work closely with intermediary partners, internal sales teams and product colleagues to bring Bupa's healthcare propositions to life - spanning Private Medical Insurance, cash plans, dental, and clinics. With customer needs and fair value at the heart of everything you do, you'll help strengthen Bupa's position as a trusted healthcare partner in the intermediary market.

How you'll help us make health happen:

  • Build and manage a high‑quality pipeline of new business opportunities within both the Consumer and SMC intermediary markets.
  • Develop strong, long‑term relationships with intermediary partners, increasing engagement, loyalty and share of wallet.
  • Clearly articulate Bupa's value proposition, positioning our healthcare solutions confidently in a competitive market.
  • Drive year‑on‑year growth by delivering against new business sales.
  • Maintain strong market visibility through proactive field activity with brokers/intermediaries.
  • Work collaboratively with marketing, digital, product and proposition teams to improve customer journeys and sales effectiveness.
  • Ensure all distribution activity meets regulatory standards, operates within risk appetite and delivers fair customer outcomes.
  • Identify, manage and escalate conduct, financial crime, operational and data risks, embedding a strong risk culture in day‑to‑day activity.
  • Support Bupa's healthcare leadership position in the intermediary market while maintaining robust compliance and governance.

Key Skills / Qualifications needed for this role:

Essential

  • 2-3 years' field‑based sales experience (not solely telephony or office‑based), ideally within a regulated B2B or intermediary environment.
  • Experienced in health insurance, with exposure to both consumer and SME markets.
  • Proven ability to build, manage and grow broker relationships providing ongoing training and support along with Client Presentations.
  • Strong commercial sales capability, with experience managing pipelines, targets and performance.
  • Comfortable analysing and discussing sales performance, data and reports.
  • Full UK driving licence and flexibility to travel regularly.
  • Strong relationship‑building skills, working effectively with internal teams across sales, product and operations.

Desirable

  • Strong knowledge of Bupa products, competitor offerings and the wider health insurance market.
  • Experience cross‑selling additional products such as cash plans or dental.
  • IF7 qualification (or equivalent health insurance ‑related qualification).

What you'll bring

  • Excellent communication and presentation skills, confident influencing and negotiating with brokers and stakeholders.
  • Resilience - comfortable working in a fast‑paced, target‑driven environment.
  • Ability to hit the ground running, manage competing priorities and stay focused on results.
  • A proactive, commercially minded approach with strong integrity and customer focus.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • Opportunity to earn commission/ bonus through our Sales Incentive Plan.
  • An enhanced pension plan and life insurance
  • Onsite gyms or local discounts where no onsite gym available
  • Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com

Time Type:

Full time

Job Area:

Call Centre

Locations:

Staines - Willow House

Business Development Manager

Location
Staines - Willow House
Location
Full Time
Apply

This is
Insurance.

We’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all.

We take immense pride in our work, working together with determination and focus. Delivering care that our 2.2 million customers can count on, from experts they trust.

Click one of our job areas below to begin searching for an opportunity in Insurance.

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Our
purpose

Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.

Our
values

Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.

We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you. 

As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.

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Free to be
you

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. 

You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.

Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.

Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.

Employee Spotlight:
Neil

For 10 years, Neil has shown dedication in becoming our Specialist Complaints Team Manager. Solving claims and helping people live longer, healthier, happier lives and making a better world.

Always eager to develop, challenge himself and the surrounding team, there is no stopping Neil’s progression.

Read more
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Business Development Manager

Location
Staines - Willow House
Location
Full Time
Apply