Insurance IAM Operations Lead

IAM Operations Lead

Location
London / Staines / Salford Quays / Flexible
Location
Full Time
Apply

Job Description:

Identity and Access Management Operations Lead

Competitive Salary + Benefits

Location: London / Staines / Salford Quays / Flexible

Permanent - Full time

We make health happen

At Bupa, we help people live longer, healthier, happier lives. With no shareholders, we reinvest in care, technology and our people. As our IAM Operations Lead, you'll ensure access to critical systems is provisioned, governed and monitored securely across BGIUK, helping us protect our people, customers and data.

Key Responsibilities

• Lead the IAM Operations team, providing direction, coaching and support.

• Oversee daily IAM operations including provisioning, de‑provisioning, PAM, service accounts, role management and certification.

• Drive automation and self‑service enhancements for IAM processes.

• Serve as escalation point for complex IAM issues, incidents and service requests.

• Ensure operational SLAs and KPIs are met, driving continuous improvement.

• Embed IAM controls aligned to NIST, ISO27001, GDPR and SOX.

• Deliver data‑driven IAM metrics to monitor effectiveness.

• Partner with security, risk, audit and compliance teams on assessments and remediation.

• Lead IAM incident response activities and coordinate issue resolution.

• Identify and deliver improvements in IAM processes, including scripting and automation.

• Act as trusted advisor to business units, ensuring controls balance security with usability.

• Support JML process optimisation through close collaboration with HR and ITSM.

• Communicate IAM performance, risks and initiatives to senior stakeholders.

• Foster a security‑first, zero‑trust culture within IAM and across the organisation.

• Lead and develop a high‑performing team with strong accountability and collaboration.

What We're Looking For

• Bachelor's degree or equivalent experience in IT, Cybersecurity or related field.

• Professional certifications such as CISSP, CISM, CISA or IAM‑specific qualifications.

• 7+ years' experience in cybersecurity or identity roles, including 5+ years in IAM operations leadership.

• Expertise in identity lifecycle, RBAC, PAM and access governance.

• Hands‑on experience with IAM technologies such as SailPoint, CyberArk, BeyondTrust, Okta or Entra ID.

• Strong understanding of regulatory frameworks (ISO 27001, NIST, GDPR).

• Skilled in automation and scripting (PowerShell, Python, REST APIs).

• Excellent stakeholder management, communication and problem‑solving skills.

• Proven experience managing teams, vendors, budgets and delivering large‑scale IAM solutions.

Benefits

Our benefits support every aspect of wellbeing through Viva, our global wellbeing programme-covering mental, physical, financial, social and environmental health. We offer flexible working and family‑friendly benefits.

Upon joining Bupa you will receive the following benefits and more:

  • Private medical insurance

  • Enhanced pension scheme

  • Annual bonus scheme

  • 25 days holiday + bank holidays

  • Hybrid working options

Why Bupa

We're a global health insurer and provider with no shareholders-our focus is our customers. Our purpose drives us: helping people live longer, healthier, happier lives and making a better world. We champion diversity and want everyone to Be You at Bupa. As a Level 2 Disability Confident Employer, we offer interviews to disabled applicants who meet minimum criteria and provide reasonable adjustments.

Time Type:

Full time

Job Area:

Locations:

Staines - Willow House

IAM Operations Lead

Location
London / Staines / Salford Quays / Flexible
Location
Full Time
Apply

This is
Insurance.

We’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all.

We take immense pride in our work, working together with determination and focus. Delivering care that our 2.2 million customers can count on, from experts they trust.

Click one of our job areas below to begin searching for an opportunity in Insurance.

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Our
purpose

Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.

Our
values

Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.

We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you. 

As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.

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Free to be
you

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. 

You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.

Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.

Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.

IAM Operations Lead

Location
London / Staines / Salford Quays / Flexible
Location
Full Time
Apply