Job Description:

Senior Hospital Contracts and Operations Executive

Contract:Hybrid Working options Available

Location: Bupa Place, Salford Quays or Willow House, Staines

Permanent Contract

Salary range: From £62,400 - £77,900 DOE

10% Management Scheme Bonus

Full time

We consider all types of flexibility, including locations, hours and working patterns.

We make health happen

One of Bupa's key goals is to provide readily accessible, high quality, affordable healthcare for our members. The Hospital Management team is central to achieving this by optimising provider services, improving quality and patient experience, and maximising value for our members.

The Hospital Contracts Operations Manager leads the operational delivery of Bupa's hospital provider network, with a particular focus on the core portfolio of smaller and less strategic hospital providers, NHS hospital provider strategy, and the development of new provider networks (including Dental).

The role is accountable for ensuring robust contract management, operational excellence, and process improvement across a large and diverse portfolio, while supporting business development and the efficient onboarding of new providers. The Operations Manager is responsible for leading and developing the operational team, ensuring effective workload distribution, compliance, and continuous improvement in all aspects of provider management.

How you'll help us make health happen:

• Operational management of the core hospital provider portfolio (majority of smaller, less strategic providers, representing c. 30% of overall hospital claims spend).

• Oversight of NHS hospital provider strategy and management of relationships with NHS providers.

• End-to-end management of the new hospital provider recognition process, ensuring timely and compliant onboarding.

• Coordination and execution of Provider Networks contract renewals for the operational portfolio.

• Development and operational delivery of the new Dental Network, including provider onboarding and contract management.

• Leadership of business development initiatives related to key specialties within the operational portfolio.

• Process improvement and automation: Identifying, implementing, and embedding operational efficiencies and best practices.

• Team leadership: Managing, developing, and supporting a team of Hospital Contracts Assistants and a Team Leader, ensuring effective workload distribution and high performance.

Key Skills / Qualifications needed for this role:

• Strong commercial skills. Identifies and understands risks, opportunities and impacts on customers and the business, and is able to develop and deliver effective solutions.

• Strong analytical and numeracy skills. Works with large data sets to identify trends, issues and opportunities and to model impacts on customers and the business.

• Strong written and oral communication skills, explaining complex issues clearly and concisely, presenting compelling arguments / proposals using fact based evidence and research, adapting style for maximum impact with audiences.

• Systematic approach to managing own workload and projects, prioritising competing demands from multiple stakeholders.

• Track record of rapid and successful delivery of performance improvements in a challenging environment, working with third party providers.

• Builds effective relationships with internal and external stakeholders, able to challenge constructively and resolve conflict / issues productively.

• Experience of negotiating with third parties to agree complex contracts, addressing conflicting priorities and securing favourable outcomes.

• Attention to detail, ensuring accuracy of contract information and reporting.

• Strong team player, focussed on delivering own objectives while enabling / supporting others to deliver theirs.

• A role model to others. Energetic, positive attitude to work, sharing experience with and coaching others, gives and listens to honest feedback.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

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