Job Description:

Digital Healthcare Development Manager

Hybrid: up to 3 days WFH

Manchester or Staines

Permanent

£53,200- £70,000 DOE and location + 10% Bonus + Benefits

Full-time – 37.5 hours per week

At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.

The Healthcare Development Team works in collaboration with teams across the organisation to deliver digital innovations and improvements for how customers access digital healthcare and the treatment pathways they have available to them.

As Digital Healthcare Development Manager you would help drive the team's mission to co-ordinate healthcare to drive the best possible quality, personalised experience and value for money for customers.

How you'll help us make health happen:

The Digital Healthcare Development Manager will:

• Lead and manage delivery of digital healthcare initiatives to monitor and optimise performance and outcomes
• Develop how customers access healthcare through Bupa's digital channels, to deliver a seamless user experience and the best outcomes
• Deliver Bupa's digital transformation through working closely as a Business Product Owner with Digital Product Owners, Agile delivery teams and external partners
• Ensure customers receive advice, support, treatment, and care that is in line with clinical best practice and evidence-based medicine, through sourcing robust evidence and expert advice
• Implement sustainable, robust processes and digital pathways with clear process definition and ownership to reduce unwarranted variation and ensure sustainable and consistent delivery
• Embed effective controls into care management initiatives to ensure all conduct risks are well monitored and controlled
• Support the development and inspire members of the team to maximise their contribution to care management
• Play a leadership role in cross-functional project teams, and work as a business partner with other teams including Digital, IT, Service Teams, Analytics, Marketing, Sales, Finance, Legal and Compliance
• Work with marketing and sales to develop communications for the care proposition and pathways within your area of accountability

Key Skills / Qualifications needed for this role:

• A strong background as a Product Manager/Product Owner
• Extensive experience in leading the scoping, design and implementation phases of business change initiatives involving cross functional teams
• Experience in, and/or detailed understanding of health care industry would be highly advantageous
• Digital product management experience including management of backlogs and roadmap, as well as scoping, design, and delivery of new features
• Strong knowledge of change management methodology and skills including GAP analysis, process mapping, workshop delivery
• Ability to work to tight deadlines and lead a programme of multiple projects of varying sizes and complexity
• Experience of analysing complex data and appraising options that you can confidently present to senior stakeholders and external parties
• Experience of supporting strategy development across cross functional teams
• Strong negotiation and influencing skills to successfully navigate complex decision making with challenging stakeholders
• Ability to draw on their commercial acumen and strategic evaluation skills to develop practical business propositions and follow these through to successful implementation
• Experience of developing communications to promote or demonstrate the value of an initiative across multiple channels and to a wide-range of audiences

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you would like more information on the role, require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact the recruiter.

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