Job Description:

Healthcare Policy Executive
Salary: From £27,200 + benefits (dependant on location and experience)
Location status: Hybrid
Location: Salford or Staines
Contract Type: Permanent
Shift pattern: Full-time, Monday to Friday

We make health happen

At Bupa, we're here to help people live longer, healthier, happier lives – and make a better world. We do this by putting our customers at the heart of everything we do. As a Healthcare Policy Executive, you'll play a key role in shaping how we deliver on that promise.

You'll be part of our Healthcare Policy Team, supporting colleagues across the business with expert guidance and clear, accessible policy information. Whether it's helping our Contact Centre teams explain policies to customers or supporting the development of new policy materials, your work will help ensure our customers get the clarity and care they deserve.

This is a great opportunity to join a team that's passionate about doing the right thing – and making health happen for millions.

Key Responsibilities

As a Healthcare Policy Executive, you'll:

• Manage incoming requests for policy clarification, changes, complaints, and escalations.
• Support the development and implementation of healthcare policies, including financial data analysis and impact assessments.
• Create and deliver clear, supportive materials to help colleagues understand and explain our policies.
• Provide expert guidance and training to teams across the business.
• Help explain the rationale behind policy decisions to support customer conversations.
• Track progress on key operational goals and projects within the Policy Team.

What We're Looking For

We're looking for someone who's confident working with detail, but always keeps the bigger picture in mind. You'll need to be:

• Skilled in analysing data and identifying root causes.
• Comfortable using Microsoft Office tools, especially Excel.
• A strong communicator – both written and verbal – who can explain complex ideas clearly.
• Knowledgeable about medical and clinical data sources.
• Experienced in project management (desirable but not essential).
• A natural problem-solver with a proactive, can-do attitude.

You'll also need to be someone who lives our values – brave, caring, and responsible – and who's committed to treating customers fairly in everything you do.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Enhanced pension and life insurance
• Private medical insurance
• Access to our health assessments and dental insurance
• Discounts on Bupa products and services
• Ongoing learning and development opportunities

Why Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

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