Legal, Risk & Audit Operational Resilience Specialist

Operational Resilience Specialist

Location
2 Locations
Location
Full time
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Job Description:

Operational Resilience Specialist

Salary: From £38,800 + benefits
Location status: Hybrid
Location: Bupa Place, Manchester or Angel Court, London
Contract type: Permanent
Shift pattern: Full-time

We make health happen

At Bupa, we're here to help people live longer, healthier, happier lives – and make a better world. That's our purpose, and it's what drives everything we do. As an Operational Resilience Specialist, you'll play a key role in protecting the services that matter most to our customers.

You'll help us stay strong and responsive in the face of disruption, ensuring we can continue to deliver the care and support people rely on.

You'll be joining a team that's passionate about resilience, collaboration, and continuous improvement. With no shareholders, we reinvest in our people, technology, and services – and that includes you. This is your chance to make a real impact in a business that puts health and care first.

Key Responsibilities

As an Operational Resilience Specialist, you'll be the go-to expert for all things resilience across Bupa's Global and UK Market Unit. Your role will include:

  • Leading the coordination and implementation of our operational resilience framework
  • Identifying and mapping Important Business Services and setting Impact Tolerances
  • Reviewing and assuring business continuity plans and impact analyses
  • Designing and delivering training and awareness sessions for key role holders
  • Supporting live incident and crisis management responses, including out-of-hours on a rota basis
  • Leading and reporting on crisis management exercises at bronze and silver levels
  • Advising business units on how to meet resilience standards and improve performance
  • Validating third-party resilience and supporting continuity planning for critical suppliers
  • Collaborating with Disaster Recovery and Business Continuity teams across Bupa
  • Supporting emergency communication testing and live event responses

What We're Looking For

We're looking for someone who's confident, collaborative, and committed to making a difference. You'll need:

  • Proven experience in business continuity and operational resilience
  • Strong knowledge of ISO 22301 and best practices in resilience planning
  • Excellent stakeholder management and communication skills
  • A proactive, problem-solving mindset with a focus on continuous improvement
  • The ability to lead and influence across teams and levels
  • A flexible approach – including being part of a 24/7 response rota

You'll also be someone who lives our values – brave, caring, and responsible – and who's passionate about helping others thrive.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role, you'll receive the following benefits and more:

  • 25 days holiday, increasing through length of service, with the option to buy or sell
  • Private medical insurance
  • Enhanced pension scheme
  • Life insurance
  • Access to our health assessments and dental insurance
  • Discounts on Bupa products and services
  • Opportunities for career development and internal mobility

Why Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”. We champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

Time Type:

Full time

Job Area:

Legal, Risk & Audit

Locations:

Angel Court, London, Bupa Place

Operational Resilience Specialist

Location
2 Locations
Location
Full time
Apply
DJD Purpose.jpg

Our
purpose

Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.

Our
values

Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.

We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you. 

As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.

DJD Values.jpg
DJD Inclusion.jpg

Free to be
you

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. 

You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.

Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.

Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.

Be you
at Bupa.

Every day is about building a fairer and more inclusive society. Reflecting on this we reinforce our ‘Everyone’s welcome’ pledge in which we are committed to.

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Operational Resilience Specialist

Location
2 Locations
Location
Full time
Apply