Job Description:

Payroll Services Manager
Locations: Salford Quays M50 3SP, Kirkstall Forge, Leeds LS5 3BF
Full-time position: 37.5hours   
Salary Range: Up to £51,200
Hybrid and flexible working options available.

About the Role
This role exists to develop the level of service delivery to appropriately reflect our ambitious growth agenda. It is pivotal in ensuring that pay services are scalable as additional headcount is acquired, either through acquisition or organic growth. This role spans payrolls, expenses, earned wage access, and employee loans. You will be a key contributor to the future focus and quality of service delivered by the Pay Service teams as a whole and their designated Payroll team to our customers.

Key Responsibilities

• Guarantee that all employees, workers, and pensioners are paid correctly and on time in accordance with statutory legislation and company policy.
• Ensure business expenses are reimbursed to employees in accordance with company policy and authority levels.
• Drive continuous professional development in the wider Payroll Community.
• Implement new legislation, policies, and initiatives with minimal disruption to the business or department.
• Ensure all end-of-year tax documents are provided to employees in accordance with statutory deadlines.
• Manage completion of all payroll processing tasks, ensuring processing checklists are complete and reviewed.
• Create and implement methods of monitoring and improving the quality of customer interactions.
• Design and implement development pathways and governance to protect the company from instances of noncompliance.
• Create a team of payroll specialists/consultants who can work flexibly across multiple payrolls and services.
• Provide key statistical and summary information each month for inclusion in the KPI pack.

Key Experience and Skills You Will Bring

• Hands-on day-to-day experience in payroll administration, some of which must have been gained using ResourceLink software.
• Minimum of 5 years of experience in payroll.
• Either CIPP Diploma or equivalent, studying toward or qualified by experience.
• Knowledge of digital payroll applications.
• Ability to produce reports using payroll software and Excel.
• Strong appreciation of IT issues together with experience of Microsoft Office.
• Basic project management skills.
• Excellent interpersonal and communication skills.
• People management experience is essential.

As the Pay Services Manager, you will manage a team of payroll consultants, ensuring they are focused on their respective pillars, whether remote, office-based, or resource-mapped. You will oversee risk management, create best practice frameworks, and proactively engage within the business, both upwards and outwards. If you are ready to take on this challenging and rewarding role, we look forward to receiving your application.

Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role as a Pay Services Manager you will receive the following benefits and more:

• Flexible Holidays scheme: 25 days holiday, increasing through length of service, with the option to buy or sell.
• Environmental – Electric Car Scheme and Payroll giving scheme.
• Financial – Annual performance-based bonus, Wagestream, Discounts platform, Loan and saving schemes and Enhanced Pension Scheme.
• Mental and Physical - Bupa health insurance as a benefit in kind, Health Assessment, Family mental health line.
• Social: Volunteering days and Be You at Bupa Network

Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

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