Job Description:
Service Automation Developer
Willow House, Staines or Bupa Place, Manchester or Kirkstall Forge, Leeds
Hybrid working options available
Permanent - Full time 37.5hours
£44,400 – £55,400 depending on experience and fantastic benefits
We consider all types of flexibility, including locations, hours and working patterns
At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.
Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.
Role Overview
The ServiceNow Developer is responsible for the design, development, and implementation of ServiceNow solutions within the ServiceNow Platform team. This role involves working closely with stakeholders to understand business requirements and translate them into scalable and efficient ServiceNow solutions. The ServiceNow Developer/Architect will provide technical leadership, mentorship, and guidance to a team of developers, ensuring high-quality and consistent delivery of ServiceNow solutions.
What you'll do:
As a Service Automation Developer you will provide a wide range of activities which include:-
Lead the end-to-end design, development, and implementation of ServiceNow solutions, including configuration, customization, and integration with other systems.
Collaborate with business stakeholders to gather and analyse requirements, ensuring that ServiceNow solutions align with Bupa's goals and objectives.
Provide technical leadership and guidance to a team of developers, reviewing code, and ensuring adherence to coding best practices and development standards.
Identify opportunities for process improvement and automation using ServiceNow, and drive the implementation of these enhancements.
Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems, ensuring seamless data flow and system interoperability.
Conduct system testing, performance tuning, and troubleshooting to ensure the stability and reliability of ServiceNow applications.
Stay up to date with the latest ServiceNow features, functionalities, and industry best practices, and leverage this knowledge to drive continuous improvement and innovation.
Act as a subject matter expert on ServiceNow, providing guidance and support to stakeholders, including training and knowledge transfer.
Undertake demonstrations and presentations and prepare reports as required.
What you'll bring:
Certification in either ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA) are Essential
Experience in designing and implementing ServiceNow ITSM modules, such as Incident Management, Problem Management, and Service Level Management.
Knowledge of ServiceNow Performance Analytics and Service Portal
Proven experience as a ServiceNow Developer, with a track record of successfully delivering ServiceNow solutions in complex environments.
Strong understanding of ServiceNow platform capabilities, including Service Catalog, Incident Management, Change Management, and CMDB.
Proficiency in ServiceNow scripting (JavaScript, Glide API), UI customization, and workflow configuration.
Experience with ServiceNow integrations using REST/SOAP web services, MID Servers, and APIs.
Solid understanding of ITIL processes and their implementation within ServiceNow.
Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you would like more information on the role, require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact the recruiter.
Time Type:
Full timeJob Area:
ITLocations:
Bupa Place, Staines - Willow House
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
We want to inspire people interested in a career in technology to reach their full potential and provide support to help them achieving their goals. We have gathered insights from women in technology at different points in their career to share their experience and tips for success.
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