Job Description:
Clinical Quality Improvement Manager
Competitive salary + generous benefits
Angel Court, London
Hybrid working (1-2 days per week in the office)
Permanent
Full time
Please ensure and up-to-date CV is attached to your application.
We make health happen
At Bupa, we exist to help people live longer, healthier, happier lives and to create a better world. Everything we do is driven by this purpose - and our Clinical Quality Improvement Manager plays a meaningful part in making it real.
In this role, you'll help strengthen the quality of care across our global organisation. You'll support teams across our Market Units to make improvements that reduce variation, boost safety and enhance patient outcomes. Our ambition is clear: deliver consistently high‑quality health and care experiences everywhere we operate - and your work will help bring that to life.
With Bupa's increasing focus on digital innovation, technology‑enabled care and the safe, effective use of AI in healthcare, you'll also help make sure that new care pathways are designed with quality, safety and strong clinical governance at their core. It's an exciting opportunity to shape how we evolve and improve care for millions of people.
How you'll help us make health happen
As our Clinical Quality Improvement Manager, you'll:
Support the delivery of our global quality improvement strategy and priorities across Market Units.
Help teams build and track improvement plans, using clear measurement and evaluation methods.
Coordinate practical tools, guidance and training that build capability in quality improvement.
Translate insights from assurance activity into meaningful improvement actions.
Analyse quality and governance information to identify trends and areas for improvement.
Produce clear, accurate and engaging reports for governance forums.
Support the running of improvement and learning forums that promote shared learning.
Contribute to emblematic projects by coordinating evidence, risks, reporting and quality oversight.
Assist in reviewing digital health and technology‑enabled care pathways to make sure they're safe, effective and aligned to clinical requirements.
Support the development and communication of AI governance processes, tools and training.
Help monitor compliance with clinical governance standards across Market Units.
Assist with quality processes relating to third‑party providers and regulatory change.
What you'll bring
A clinical, scientific or health-related degree or equivalent experience.
Experience in clinical governance, quality improvement or patient safety.
Practical experience supporting or delivering quality improvement in healthcare settings.
Strong analytical skills with the ability to turn data into meaningful insight.
An understanding of clinical governance principles and how improvement fits within them.
Experience working across multiple sites, services or geographies (desirable).
Familiarity with improvement methodologies (desirable).
Confidence working with digital health and/or AI governance (desirable).
Clear communication skills and the ability to work with clinical and non‑clinical colleagues.
A collaborative mindset, attention to detail and a commitment to high professional standards.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme supporting mental, physical, financial, social and environmental wellbeing. We support flexible working and offer a range of family‑friendly policies.
Joining Bupa in this role you will receive the following benefits and more:
25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual performance-based bonus of up to 10%
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discount
Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to ”Be you at Bupa”. We champion diversity and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full timeJob Area:
Clinical ServicesLocations:
Angel Court, London
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Here at Bupa, we’re committed to making high quality healthcare accessible for all, now and in the future. As part of our commitment, we’re expanding our remote GP Services, allowing our customers fast access to the treatment they need from the comfort of their own home. We recently caught up with Eugene Lewis, Lead Physician for our remote services to find out what makes the role different.
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