Job Description:
Director of Resilience
Competitive Salary, Bonus & Benefits
London / Hybrid working
Permanent role
37.5 hours per week
Closing date - 30th May 2026
We make health happen
At Bupa, our purpose is simple - helping people live longer, healthier, happier lives. As a health insurer and provider with no shareholders, our customers and our people are at the heart of everything we do.
Reporting to the Chief Legal Officer (UK market), you will play a key role in protecting that purpose. You'll shape how we respond to disruption, manage risk, and make sure essential services stay running for millions of customers. This is a senior leadership role where your work will have a real impact on how we deliver safe, reliable healthcare.
You'll lead our approach to operational and technology resilience across Bupa's UK business. That means setting a clear direction, building strong partnerships, and creating an environment where resilience is part of everyday thinking. You'll also work closely with senior leaders and regulators, helping us stay ahead in a complex and changing world.
Key Responsibilities
Set the direction for operational and technology resilience across Bupa UK
Lead the design and continuous improvement of resilience frameworks, policies and standards
Work closely with senior leaders to align resilience with business goals and risk appetite
Build strong relationships across teams
Provide clear insight and reporting to executive and board-level stakeholders
Oversee how resilience risks are identified, measured and managed
Support regulatory requirements and ensure we meet industry expectations
Lead and develop a high-performing team, supporting growth and development
What We're Looking For
Proven experience leading operational and technology resilience in a large, regulated environment
Strong understanding of risk management and resilience frameworks
Experience working with financial services regulation and industry standards
Ability to influence senior stakeholders and build strong relationships
Experience leading and developing high-performing teams
Strong analytical and problem-solving skills
Confidence working in a complex, matrix environment
Ability to balance long-term strategy with day-to-day delivery
A clear, practical way of explaining complex ideas
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and offer a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more.
Management Bonus Scheme
Car Allowance (paid as cash)
Generous contributory pension scheme
Life Insurance
Family Health Cover
Corporate discounts
Flexible working
Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people share the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage our people to ‘Be you at Bupa'. We champion diversity and believe our people should reflect the communities we serve. We welcome applications from people with different backgrounds, perspectives and experiences.
Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview to every disabled applicant who meets the minimum criteria and we'll make reasonable adjustments throughout the recruitment process.
Time Type:
Full timeJob Area:
Locations:
Angel Court, London
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.