Job Description:
Customer Experience Support Team Administrator
Solihull Clinic & Dental, Birmingham (B91 3RX)
Hybrid working options available (e.g. up to 3 days WFH)
£25,250 + fantastic benefits
Full time (40 Hours)
Role Overview
To ensure all administrative activities are carried out efficiently and effectively. To answer customer queries by phone and email to support customers with their Bupa experience. To contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.
What You'll Do:
What You'll Bring:
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.
You will be eligible for:
· 25 days holiday, increasing through length of service, with option to buy or sell
· Bupa health insurance as a benefit in kind
· An enhanced pension plan and life insurance
· Various other benefits and online discounts
Diversity and Inclusion
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email:
Time Type:
Full timeJob Area:
AdministrationLocations:
Clinic & Dental - Solihull
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Every day is about building a fairer and more inclusive society. Reflecting on this we reinforce our ‘Everyone’s welcome’ pledge in which we are committed to.
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