Job Description:
Partner Coordinator BG & BGLA
All Bupa UK Locations
Permanent
Full Time
Hybrid - 2 days a week in the office.
35 hours
Salary - starting from £32,400
We make health happen
At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world. As a healthcare and insurance provider with no shareholders, we reinvest our profits into improving health and care for our customers and communities.
As a Partner Coordinator, you'll play an important role in helping us deliver high-quality healthcare services to customers around the world. Working across Bupa Global and Bupa Global Latin America, you'll support relationships with our service partners who help manage healthcare networks, claims and customer care services. Your work will help improve operational performance, deliver cost-effective healthcare solutions and make sure customers continue to receive the support they need when they need it most.
This is a great opportunity to join an international team, build strong relationships with partners across different regions and contribute to meaningful improvements that support both our customers and our business.
Key Responsibilities
Support relationships with a portfolio of service partners and healthcare providers.
Help monitor partner performance through reporting, quality reviews and operational audits.
Coordinate and follow up on queries, helping to resolve issues quickly and effectively.
Build strong working relationships with internal teams, service partners, providers and brokers.
Organise and support regular operational meetings covering treatment approvals, complex cases and claims administration.
Identify and support improvements that make processes simpler and more efficient.
Help deliver measurable savings through effective partner management and operational oversight.
Support compliance with regulatory requirements and help deliver fair outcomes for customers.
What We're Looking For
We're looking for someone who is organised, proactive and enjoys working collaboratively with a range of stakeholders.
You'll have:
A Level qualification, NVQ Level 3 in Management, or an equivalent qualification.
Experience within international health insurance, healthcare operations, provider management, sales support or a similar environment.
Excellent written and verbal communication skills.
Strong stakeholder management and relationship-building skills.
Good analytical and numerical skills.
The ability to review information, identify trends and make recommendations.
Strong organisational skills and attention to detail.
Experience resolving customer or business queries.
The ability to manage competing priorities in a fast-paced environment.
Confidence influencing and working with others, even where there is no direct reporting relationship.
An understanding of regulatory requirements and customer-focused outcomes.
It would also be helpful if you have:
Fluency in Spanish.
Experience working in an international or multicultural environment.
Why Bupa?
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Time Type:
Full timeJob Area:
Business DevelopmentLocations:
Victory House, Brighton
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Nikki Williams, Colleague Engagement Executive and one of our Be You At Bupa network leads shares her thoughts on why Pride is still important in 2021 and her experience of being LGBTQ+ at Bupa.
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