Job Description:
SME Account Manager
Location: Brighton
Full Time / Permanent
Hybrid - 1 day a week in the office
35 hours
Salary: £33,000 - £35,000 + Performance-based Bonus.
We make health happen
At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. As a SME Account Manager, you'll play an important part in bringing that purpose to life for our customers.
This is a great opportunity to join Bupa Global and manage a portfolio of small and medium-sized business health insurance accounts. You'll build strong relationships with existing customers and intermediary partners, helping them get the most from their health insurance plans while delivering excellent service every step of the way. You'll also identify opportunities to retain and grow your portfolio, supporting both customer satisfaction and business success.
If you enjoy building trusted relationships, solving problems, and finding ways to create value for customers, this role offers the chance to make a real impact in a supportive and purpose-led organisation.
Key Responsibilities
As an SME Account Manager, you'll:
Manage a portfolio of existing direct and intermediary health insurance accounts.
Retain and grow business in line with agreed targets.
Take ownership of customer relationships, providing proactive and responsive support.
Manage renewals, account growth opportunities, pricing discussions and debt management activities.
Build strong relationships with group secretaries, intermediaries and key customer contacts.
Hold regular customer meetings virtually and face-to-face to understand customer needs and strengthen partnerships.
Identify opportunities for referrals and new business within your portfolio.
Keep customers informed and provide clear, accurate information about products and services.
Work closely with colleagues across the business to resolve customer queries and deliver positive outcomes.
Maintain accurate customer records and complete administration tasks within agreed timescales.
Monitor market and competitor activity and share insights with the wider team.
Support continuous improvement initiatives and embrace change positively.
Handle customer concerns professionally and escalate issues where appropriate.
What We're Looking For
We're looking for someone who enjoys working with customers, building relationships and helping businesses find the right solutions.
You'll bring:
Minimum of 2 years' experience within the health insurance, healthcare or wider insurance market
Experience managing a portfolio of customer accounts.
Experience working directly with customers, including face-to-face meetings.
Strong relationship-building and stakeholder management skills.
Excellent communication, presentation and negotiation skills.
A track record of retaining and growing customer accounts.
Good organisational skills with the ability to prioritise workload effectively.
Strong attention to detail and the ability to maintain accurate records.
Confidence using Microsoft Office applications.
A proactive, self-motivated approach and a positive attitude towards change.
Why Bupa?
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Time Type:
Full timeJob Area:
Business DevelopmentLocations:
Victory House, Brighton
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Nikki Williams, Colleague Engagement Executive and one of our Be You At Bupa network leads shares her thoughts on why Pride is still important in 2021 and her experience of being LGBTQ+ at Bupa.
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