Job Description:

Job Title: Intermediary Sales Advisor

Location: Victory House, Brighton

Flexible / Hybrid working options

Permanent

Fulltime – 35 hrs per week

Salary: £27,300 + fantastic benefits

Role Overview

The New Business Broker Sales team acquires new members, manages the sales pipeline, and maintains broker relationships, mainly via phone or email. The role involves resolving complex queries, collaborating for improvements, updating brokers on sales processes, and ensuring smooth onboarding.

Additionally, the team is responsible for supporting training sessions and continuous development opportunities for brokers to enhance their skills and knowledge of Bupa Global's products and services. You will handle Bupa Global memberships, identify customer needs through brokers, secure new memberships, and meet performance targets. This includes preparing quotes and providing tailored information about Bupa Global's Proposition to client requirements, conducting regular follow-ups to ensure client satisfaction, and analysing market trends to identify potential growth areas. Accurate call recording ensures quality member records and aids in optimizing sales strategies. You will also participate in regular team meetings to discuss progress, share insights, and develop strategies to achieve the team's objectives.
 

What you'll do:

• Drive new business growth by actively managing your portfolio through
strategic pricing and exceptional customer experience.

• Utilize your sales and negotiation skills to identify and meet potential
members' needs, leveraging effective outbound and inbound contacts.
• Strive to achieve specified targets and quality standards, delivering an
outstanding experience for all new business engagements.
• Assume full responsibility for all new client interactions, including
providing quotations and addressing inquiries.
• Maintain and accurately update all CRM systems, ensuring high-quality
information throughout.
• Adhere to UK regulatory requirements and any applicable local
regulations.
• Effectively manage personal time concerning performance objectives.
• Ensure Bupa Global remains competitive by securing and maintaining
comprehensive knowledge of competitor offerings.
• Identify areas for personal growth and actively participate in training
provided by the company.
• Be a champion for change and consistently demonstrate a positive
attitude towards colleagues and tasks.
• Work closely with the Business Development Manager to meet and
surpass regional sales targets, sharing regional insights with the team.
• Proactively educate and develop clients on products and procedures
through clear communication, identifying training needs and solutions.

What you'll bring:

• Strong communication and interpersonal skills
• Excellent listening and questioning skills to ensure all member
information is identified.
• Ability to advise and influence- listens and considers information
leading to the application of sound business advice.
• Decision making ability.
• Self-motivated and target driven, with excellent planning and
organisational skills.
• To have a good geographical knowledge and appreciation of differing
time zones.
• Proven sales record and strong customer service skills.
• Ideally to have some experience of the Healthcare market.
• Constructively reviews and analyses own performance in order to
develop potential.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

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