Job Description:
Health Clinics Account Support Administrator
Hybrid - Bupa Place
Secondment - 12 months
Salary - competitive + excellent benefits
37.5 hours per week
We make health happen.
Working in our support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
To create, administer and maintain all Bupa Health Clinics account records across multiple Health Clinics systems.
You'll help us make health happen by:
• Creating, administering and maintaining all account records across multiple systems.
• Updating relevant systems, ensuring all areas of the business are able to view current information.
• Completing and assisting colleagues across departments in the resolution of all account queries.
• Liaising with internal departments of Bupa and external providers.
• Developing and maintaining an up-to-date and accurate knowledge of appropriate Bupa products, policies and processes in order to ensure that all queries are answered accurately.
• Actively participating of the team by sharing skills and knowledge with other team members and to develop team and individual performance by acting as mentor in area of expertise.
• Liaising with Sales and to maximise opportunities for B2B Client acquisition and retention.
• Raising and support IT with system development requests.
Key Skills / Qualifications needed for this role:
• Previous admin experience
• People management - desirable
• Strong communication and interpersonal skills
• Positive attitude and highly motivated
• Strong relationship management skills and ability to build networks of internal and external contacts
• Able to make important decisions within agreed parameters and day to day decisions without referral
• Proficient in MS Office
• An analytical mindset with problem-solving skills
• Excellent organisational and multitasking abilities
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately
Time Type:
Full timeJob Area:
AdministrationLocations:
Bupa Place
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Nikki Williams, Colleague Engagement Executive and one of our Be You At Bupa network leads shares her thoughts on why Pride is still important in 2021 and her experience of being LGBTQ+ at Bupa.
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