Job Description:
Billing Team Member
Cairo, District 5 Campus, Building B07, Ain Sokhna Road, New Cairo 11361
Full time 40 hours per week
We make health happen
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
How you'll help us make health happen
We're looking for a highly experienced Billing Team member to join our growing finance team in Cairo. Supporting Bupa's sales ledger support function you'll bring your credit control expertise and command of both Arabic and English languages to the fore. Here you'll be responsible for:
Manage a portfolio of billing tasks.
Ensure up to date knowledge of funding streams available to customers.
Ensure resident record has been completed fully in line with documentation received.
Set up billing accounts in line with contracts received and ensure accuracy.
Ensure payment methods in line with business policy on account set up.
Appropriate sign off obtained in line with business processes for credit notes, loss of income etc.
Fee uplifts are made on a timely basis.
Maintaining Bupa customer account balances.
Handle the unapplied collection list to clear outstanding receivables.
Liaising with customers to ensure effective credit control.
Ensuring adherence to regulatory standards, such as Anti-Money laundering compliance and sanction compliance.
Take ownership of the enquiries and liaise between departments/ suppliers/ intermediaries to provide a 'seamless service' to customers.
Take accountability for the daily administrative tasks required in line with
set service standards and process parameters.
Ensure that receipts from customers are being managed on a daily basis in line with agreed processes and service targets.
Ensure the timely reconciliation of accounting and statements as required and investigation of unreconciled items are resolved within agreed SLAs.
Identify opportunities, whether system based, process based or performance based to reduce debtor volumes, improve efficiency and improve customer experience.
Where required support other parts of Finance, e.g. assisting with the clearance of bank reconciling items.
Handle the archiving activities whether system or manual based
What you'll bring:
Excellent verbal and written command of both Arabic and English
Appropriate candidate should have at least 2 years' experience in billing or credit control.
A track record of achieving and exceeding targeted business results/KPIs, including achievement and evidence of high volume transactional work.
Highly numerate with ability to process financial data quickly, and strong attention to detail.
Experience of dealing directly with customers and communicating to them in a clear, concise and professional manner.
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
Time Type:
Full timeJob Area:
Finance & AccountingLocations:
Egypt - Cairo
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challenging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Rhitik joined our Actuarial team for his placement year in 2020 and will be returning in 2022 as part of our Graduate programme. We caught up with him at the end of his Placement year to find out how he got on, and why he chose to stay with Bupa once he’s completed his studies.
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