Job Description:

Group Operational Resilience Advisor

London

Hybrid & flexible working options

Permanent role

Salary – £53,500 - £65,000 per annum + benefits package

Full Time – 35 hours

Closing date for applications – Monday 12th May 2025

We make health happen!

At Bupa, we provide exceptional healthcare solutions to our customers, ensuring resilience, and delivering high-quality services to support both individuals and businesses. We are seeking a dynamic and motivated Operational Resilience Team Member with a business analyst skill set to join our growing team.

As a Group Operational Resilience Advisor, you will play a crucial role in supporting the design, implementation, and maintenance of operational resilience framework. This role also combines key business analysis skills to help identify operational improvements, monitor business performance, and enhance the company's resilience strategies. This is an exciting opportunity for a proactive individual with a passion for operational resilience and business analysis.

How you'll help us make health happen:

• Assist in the development and implementation of the Operational Resilience framework.
• Identify and assess key operational risks, analysing their potential impact on resilience.
• Monitor and report on operational resilience metrics and key performance and risk indicators (KPIs/KRIs).
• Coordinate responses to operational disruptions and incidents, ensuring effective recovery strategies.
• Participate in testing and simulations of business continuity plans.
• Collaborate with internal stakeholders to gather business requirements and translate them into actionable insights.
• Analyse business processes and systems to identify areas for improvement.
• Develop data-driven reports and dashboards to support decision-making.
• Conduct risk assessments and impact analyses for new projects or changes to existing operations.
• Prepare regular reports, presentations, and documentation on resilience metrics and operational risks.
• Maintain comprehensive records of resilience activities and improvement initiatives.
• Work closely with various departments and external vendors to integrate operational resilience requirements into daily operations.
• Support cross-functional teams in executing resilience testing and process reviews.

Key Skills/Qualifications needed for this role:

• Understanding of Operational Resilience, risk management, and Operational Risk requirements.
• Awareness of Bupa's products and marketplaces.
• Strong influencing skills.
• Objective, analytical, and lateral thinking with the ability to summarize and communicate complex technical and regulatory issues.
• Ability to work across cultures, geographies, and languages.
• Tenacious, high attention to detail and a methodical, enquiring approach to work.
• Conscientious, hardworking, and able to thrive in a dynamic environment.
• Demonstrated ability to act with good judgment and discretion.
• Ability to gather, analyse and interpret business requirements.
• Proficiency in using business analysis tools and software (e.g., Microsoft Excel, Power BI, Jira).

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa medical insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Free health assessment
• Target bonus based on individual and company performance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

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