Job Description:

Provider Billing Officer

The Cromwell, London (37 High Street Kensington, W8 5ED)

Full time (37.5 hours)

Permanent

Hybrid (2 days per week in the office)

Salary starting £26,000 per annum plus fantastic Bupa Benefits

Advert closes Wednesday 2nd July 2025

We make health happen

At Bupa, our purpose is to help people live longer, healthier, happier lives. With 84,000 employees worldwide, we are dedicated to making a positive impact on the health and wellbeing of our customers. As a Provider Billing Officer at Cromwell Hospital, you will play a crucial role in our mission by ensuring the efficient and accurate billing of our healthcare services. This role is part of the Cromwell Hospital Billing & Credit Control team within the Bupa UK Commercial & Finance team.

How you'll help us make health happen

• Provide comprehensive and flexible billing services to all hospital customers, maintaining excellent standards of customer care.

• Thoroughly check and send out Provider (Doctors/Consultant) invoices, ensuring accuracy and completeness.

• Raise invoices for Consultant Fees and post them to the Hospital Administration System.

• Process monthly payment runs for consultant fees, ensuring correct setup with supplier IDs.

• Manage the debt portfolio for consultant debt, focusing on resolving aged debt.

• Build and maintain strong relationships with consultants, pursuing prompt payment of invoices.

• Check and dispatch routine letters, systematically review and chase overdue accounts by telephone.

• Handle general and specific queries from doctors, purchasers, and other departments via telephone, letter, and in person.

• Raise requests for consultant refunds and courtesy discounts, posting them to the Hospital Administration System.

• Document processes and identify opportunities for improvement, implementing revised processes to support compliance with financial governance and best practices.

• Assist with achieving Key Performance Indicators set for your area.

• Perform other administrative duties, training, and attend meetings as directed by the Billing & Credit Control Manager.

Key Skills and Qualifications required for this role

• Strong analytical skills with the ability to search out relevant information and explanations.

• Good knowledge and experience of Excel is essential

• Ability to identify and act on opportunities for process improvements, with attention to detail and integrity checking.

• Highly developed influencing and collaboration skills, with the ability to enthuse and gain buy-in from internal and external stakeholders.

• Ability to work to deadlines and manage multiple priorities.

• Strong interpersonal and communication skills, both written and verbal.

• High level of work organisation, self-motivation, and flexibility in approach and attitude.

• Strong customer service skills and a commitment to openness, honesty, and integrity.

• Flexibility to adapt to changing workloads and priorities.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday per year, pro rata to your contract.

• Access to a range of services to support your physical and mental wellbeing

• Fixed term benefits allowance

• Access to our confidential employee assistance programme

• Workplace pension

• Online discounts covering your everyday shopping, entertainment, eating out and more.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email: careers@bupa.com

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