Job Description:

Technical Delivery Manager / IT Product Manager

Angel Court, London

Hybrid working options - 1 to 2 days per week in the office

Permanent

Up to £70,500 per annum + fantastic benefits including bonus

Full time 35 hours per week

We consider all types of flexibility, including locations, hours and working patterns.

We make health happen

Working in our Group function you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care not just in the UK but around the globe.

No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day, by helping shape the strategic direction of our business around the world.

We're looking for a Technical Delivery Manager / IT Product Manager to join our Group Functions Technology team-someone who thrives at the intersection of business needs and technology delivery.

This role will support the Senior Technology Delivery Manager, taking ownership for the delivery of technology solutions that enable the business to address customer needs and meet strategic goals. You'll work with the business to facilitate the translation of these into actionable technology solutions, leading cross-functional teams to deliver, and maintain, robust products and services. You will be accountable for the ongoing success of the product or services, ensuring they remain resilient, secure, strategically aligned and delivering business value.

This is a hands-on role that blends product thinking, agile delivery, and technical leadership-ideal for someone who is passionate about delivering meaningful change for the business through technology.

How you'll help us make health happen:

• Lead technical delivery and support of applications and services in line with strategy and roadmap.

• Align product development with Bupa's Technology Strategic Framework, driving innovation and continuous improvement.

• Own run and change for technology products, applying DevSecOps to ensure secure, resilient services.

• Ensure information security, data protection, and resilience across the product lifecycle, including third-party oversight.

• Align product data models and integration strategies with enterprise architecture standards.

• Build and lead multi-disciplinary teams, acting as scrum master when needed.

• Oversee full delivery lifecycle, embedding agility, automation, and continuous improvement.

• Provide technical leadership to the platform team, including line management.

• Manage asset lifecycle, promote cloud adoption, and integrate technical debt into product backlog.

• Coordinate cross-functional dependencies to improve delivery speed and agility.

• Ensure compliance with risk, security, and resilience standards.

• Lead audit readiness and manage performance against KPIs and strategic goals.

• Oversee technology suppliers, optimise contracts, and manage vendor relationships and roadmaps.

• Evaluate and influence procurement of new software solutions.

• Manage supplier risk per policy.

What you'll bring:

• Senior technology professional with significant experience delivering complex product delivery.

• Experience in owning the change and run activities for technology products, including planning and backlog management, onboarding new applications, security and architecture governance, and delivery of operating models.

• Collaborative, with outstanding communication skills and a strong ability to work with diverse stakeholder groups, often translating technical language into business language.

• Experience with IT Service Owner responsibilities, such as contract renewals and attestation of applications within governance processes.
• Experience in transforming from waterfall to agile ways of working and leading cross- functional product teams
• Comfortable making technical decisions in alignment with policies standards
• Innovative mindset with experience in user-centricity and design thinking ways of working
• Ability to influence behaviour without organisational hierarchy
• Strong problem-solving skills

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

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