Technical Delivery Manager 

Angel Court, London 

Hybrid working options – 1 to 2 days per week in the office 

Permanent 

Up to £70,500 per annum + fantastic benefits including bonus 

Full time 35 hours per week 

 
We consider all types of flexibility, including locations, hours and working patterns. 

We make health happen 

Working in our Group function you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care not just in the UK but around the globe.   

No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day, by helping shape the strategic direction of our business around the world. 

We are seeking a Technical Delivery Manager/Product Manager for our Risk, Clinical and Governance domain. They will support the Senior Technical Delivery Manager, taking ownership of the technical run and change activities for our application products and services, in close collaboration and partnership with our stakeholders. 

How you'll help us make health happen: 

The Technical Delivery Manager will: 

• Provide technical leadership and oversight of delivery and support of applications and  services, in alignment with the strategy and roadmap. 
• Ensure products are developed and features are prioritised in line with Bupa's Technology  Strategic Framework, seeking opportunities for continuous improvement, optimisation and  innovation in technology services leveraging Bupa's scale and CoE's. 
• Be accountable for all aspects of run and change for portfolio of technology products and services, adopting DevSecOps practises where possible to deliver resilient, secure and strategically aligned services. 
• Hold accountability for information security and data protection of products and services at all stages of product lifecycle, in accordance and alignment with Bupa policies and standards, strategy and governance. 
• Accountable for resilience of products and services at all stages of product lifecycle, with oversight of third parties, where appropriate (internal or external). 
• Contribute to delivery of functional data model and ensure data model within products /services is evolved in accordance with broader functional data model
• Ensure there is a robust data integration strategy implemented, in alignment with Group Functions Enterprise Architecture standards and governance. 

• Drive collaboration and formation of multi-disciplinary product teams, playing role of scrum master where appropriate. 
• Leads all aspects of delivery from inception, analysis, design, development and testing, through delivery and maintenance, driving agility, automation and continuous improvement into these processes  
• Provide technical leadership to the platform team; may line manage some resources 
• Manage asset lifecycle, ensuring all components are current, driving cloud adoption and evergreen lifecycles where possible; incorporates backlog of technical improvements into overall product backlog  
• Manage cross functional technology dependencies, adopting continuous improvement mindset and flow techniques to increase speed and agility in deliveries  
• Ensure products remain within risk appetite for Information Security, Technology, Project/Change and Operational Resilience risk, following appropriate standards and policies  
• Responsible and accountable for internal and external audit reviews for applications   
• Manage products & services against KPI's, KRI's and strategic plans  
• Maintain oversight of technology suppliers including optimisation of commercials, performance and decommission.   
• Vendor management of third parties involved in the provision of software components to Bupa businesses. Work with third parties to understand roadmaps and understand how Bupa can leverage more from software  
• Evaluate and influence the procurement of new software solutions that are of benefit to Bupa  
• Manage supplier risk in accordance with policies and standards  
 

What you'll bring: 

• Senior technology professional with significant experience delivering complex product delivery. 

• Experience in owning the change and run activities for technology products, including planning and backlog management, onboarding new applications, security and architecture governance, and delivery of operating models. 

• Collaborative, with outstanding communication skills and a strong ability to work with diverse stakeholder groups, often translating technical language into business language. 

• Experience with IT Service Owner responsibilities, such as contract renewals and attestation of applications within governance processes. 
• Experience in transforming from waterfall to agile ways of working and leading cross- functional product teams  
• Comfortable making technical decisions in alignment with policies standards 
• Innovative mindset with experience in user-centricity and design thinking ways of working 
• Ability to influence behaviour without organisational hierarchy 
• Strong problem-solving skills 
 

Benefits 

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. 

Joining Bupa in this role you will receive the following benefits and more: 

 
• 25 days holiday, increasing through length of service, with option to buy or sell 

• Bupa health insurance as a benefit in kind 

• An enhanced pension plan and life insurance 

• Annual performance-based bonus 

• Onsite gyms or local discounts where no onsite gym available 

• Various other benefits and online discounts 

Why Bupa? 

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That's why we especially encourage applications from people with diverse backgrounds and experiences. 

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

If you require information regarding this role in an alternative format, please email: careers@bupa.com