Job Description:

Deputy Retirement Village Manager

Richmond Villages Cheltenham, Hatherley Lane, Gloucestershire, GL51 6PN

£45,000 per annum plus excellent benefits

Permanent. Full time, 40 hours per week with some weekends on rotation, as Duty Manager for the village

We make health happen

At Bupa, we provide support when it's needed most, and our Richmond Villages Cheltenham offer luxury retirement living, an aspirational lifestyle for our residents, and our top-tier accommodation is matched by superior service. We provide person-centred care that supports independence and respects individual choice, enabling our residents to lead their best lives. We take pride in our carehome.co.uk review score of 9.9 out of 10.

Our Deputy Manager plays a crucial role in ensuring the smooth operation of our community. This position supports our Village Manager in overseeing daily activities, managing staff, and maintaining high standards of care and service for our residents. The Deputy Manager is essential in fostering a welcoming and supportive environment, addressing residents' needs promptly, and ensuring compliance with all regulatory requirements. Their leadership and dedication help create a vibrant, safe, and comfortable home for our residents, making them an invaluable part of our team.

You'll help us make health happen by:

• Oversee and support heads of departments in their delivery of their quarterly objectives

• Work with the Heads of Departments to ensure that the facilities, environment and grounds meet the specification and standards expected by our residents and health and safety

• Ensure the village meets all regulatory and statutory requirements including fire, health and safety, COSHH, RIDDOR, employment and compliance with the appropriate Acts

• Prepare and present proposals for improvement to the Village Manager and deliver changes in an appropriate manner when approved.

• Be the first point of escalation for our customers, supporting Heads of Departments in taking corrective actions and driving improvement

• Proactively seek feedback from residents about services and suggestions about village improvements

• Support Heads of Departments with preparation of strategic proposals to develop and improve services considering daily operational and customer feedback

• To maintain and nurture a good relationship with all residents, families and customers of the business

• Assist with the regular communication to residents on updates and company briefings

• You'll work closely with management across the different departments including our Clinical Lead and Care Home Manager, ensuring the delivery of high-quality care, hospitality and support services

• Nurture long term relationships with residents - their friends and family, customers and external organisations (e.g. CQC)

• You'll lead by example, interacting and communicating effectively with both our customer base and with the wider community

Key Skills / Qualifications needed for this role:

Ideally, you've had previous experience as a Deputy Manager or experience of leading teams within a large hospitality or care setting and be willing or already working towards your level 5 leadership and management. You must be comfortable making decisions and you are someone who sees the bigger picture and is confident challenging current processes and influencing others to challenge their own thinking. You're a change agent with experience leading teams on a journey of continuous improvement. Excellent communication skills with an ability to adapt your style to meet the varying needs of internal and external stakeholders. Approachable and open, you're a confident leader who can empower our team to deliver the highest standards of care - putting our residents at the heart of everything you do. 

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7

• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350

• Free meal with every shift

• 28 days holiday

• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!

• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets

• Wagestream - Have early access up to 40% of your earned wages within minutes.

• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan

• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing

• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

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