Job Description:

Care Coordinator

Location: Beijing

Fixed term contract (3 years)

Full time

Hybrid working

We make health happen

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

How you'll help us make health happen

• Review complex inpatient and day hospital admissions and discharges, and prioritising daily reviews
• Identifying and seeking relevant clinical information to accurately update the patient management system and selected clinical software tools.
• Participating in case review meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process.
• Monitor the delivery of care with hospital bed managers; request copies of documented careplans; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; reviewing the care plan with customers in conjunction with the direct care providers; interacting with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consult; maintaining ongoing communication with utilization review staff regarding variances from the care plan or transfer/discharge plan.
• Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team implementing ongoing recommendations.
• Triage all cases referred for complex case management and assistance with evacuation/repatriation by allocating cases to available global case management teams in region and monitor throughout working hours in line with agreed SLA

Key Skills/Qualifications needed for this role:

• Candidates with CS and clinical background would be preferred
• Bed management and discharge planning experience is preferred
• Experience with decision making in a clinical setting
• Strong analytical skills are essential
• Basic knowledge of the treatment pathways specific to service user requirements
• Good IT skills: ability to navigate around Microsoft Office, and comfortable working with computers
• Excellent interpersonal, communication and organisational skills
• Demonstrated ability to communicate with both clinical and non-clinical personnel across all levels of an organization.
• Working knowledge of healthcare system and resources.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

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