Job Description:

Senior SME Account Manager

Dubai

Hybrid Working

Permanent

Full Time

We make health happen

The Senior SME Account Manager will proactively manage a portfolio of existing
health insurance plans for both direct and intermediary international businesses.
You will retain and grow our business in line with agreed targets and deliver these
targets with the highest level of customer care. Through regular and positive
contact, you will uncover business opportunities through referrals from your own
portfolio and through attending conferences and events. This is a targeted
environment, and you will be incentivised based on the growth and retention of
your portfolio.

How you'll help us make health happen:

• You'll manage all aspects of the SME accounts assigned to you, including retention, renewal, expansion, pricing discussion and debt management.
• You'll deliver the highest level of customer care to include taking ownership of day-to-day client account issues, ensuring best practice process are always adhered to, liaising with the appropriate areas of the business to resolve and, if appropriate, communicate back to third parties
• Ensure your product and service knowledge is always current and up to date to correctly educate your Group Secretaries or intermediaries and 
• consultants.
• Attend regular face to face or web meetings with your customer group, providing an excellent service and building relationships.
• Work with the nominated Group Secretaries or intermediaries within your portfolio ensuring that ‘win-win solutions' are reached and agreed for both the customer and for Bupa Global
• Uncover information through strong relationships building that will help further the position of Bupa Global in the marketplace.
• Develop a strong business relationship with your nominated accounts and keep the customer always informed.
• Renew and secure group schemes on a timely basis.
• Always maintain the highest quality and service standards in line with criteria set by Sales Management team, FSA, Compliance
• Regularly and accurately update all customer records ensuring that data provided can be used for quality and factual purposes in line with RSA Regulations
• Ensure that necessary administrative tasks are undertaken within set deadlines.
• Manage administrative tasks alongside with phone calls by effective time management.
• Planning and prioritising of workloads to ensure e-mail and telephone
  service level agreements are achieved
• Coaching and team management

Key Skills / Qualifications needed for this role:

• Excellent negotiating and presentation skills
• Experience of managing a portfolio and face-to-face contact with customers is essential.
• A high standard of technical and product understanding of Bupa Global products is desirable.
• To demonstrate global mindset and awareness of differing cultural drivers and an appreciation of differing time zones.
• Able to demonstrate excellent negotiating ability.
• Self-motivated, articulate and numerate with good computer skills across all Microsoft applications.
• Ideally to have some experience of the Healthcare Market.

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed based on
personal merit and qualifications. We actively celebrate the diversity of our
colleagues and provide an inclusive environment so you can truly be you at Bupa.
We want to ensure you are treated fairly regardless of disability or circumstance.
That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 

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