Job Description:
Customer Retention Consultant
Location: Dublin
Hybrid Role
Permanent
Full Time
We make health happen
At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. With no shareholders, our customers are our priority - and our people are empowered to make a real difference every day.
As a Customer Retention Consultant in our Dublin office, you'll be part of a growing team focused on supporting our members across the European Economic Area (EEA). You'll play a key role in helping customers stay with Bupa by understanding their needs, offering tailored solutions, and delivering exceptional service. If you're passionate about people, problem-solving, and making health happen - this is the role for you.
Key Responsibilities
In this role, you'll:
Proactively manage your assigned customer portfolio, focusing on retention, renewals, pricing discussions, and expansion opportunities.
Handle inbound and outbound calls with empathy and professionalism, identifying customer needs and offering solutions that meet them.
Resolve customer queries with care and confidence, ensuring satisfaction and loyalty.
Maintain accurate and up-to-date customer records in our management system.
Stay informed about our products and services to provide expert advice and consultative support.
Collaborate with the wider sales team to maximise retention results and drive customer engagement.
Uphold the highest standards of quality and compliance, in line with internal policies and regulatory requirements.
What We're Looking For
We're looking for someone who's customer-focused, confident, and committed to delivering results. You'll bring:
Fluency in English; additional European languages are a plus with a preference on French.
A proven track record of meeting and exceeding sales and service targets.
Strong interpersonal, communication, and influencing skills.
A proactive, self-motivated approach with excellent time management and organisational skills.
Experience working with high-value consumer products and high-net-worth customers.
A good understanding of European geography and time zones.
Previous experience in a multi-skilled, customer-facing role, ideally within a contact centre environment.
Relevant education in sales or related fields is useful but not essential - we value experience, drive, and potential.
Why Bupa
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Time Type:
Full timeJob Area:
Business DevelopmentLocations:
Dublin - BG EEA
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
