Job Description:
Intermediary Relationship Consultant
Location: Dublin
Hybrid Role
Permanent
Full Time / 37.5 hours
We make health happen
At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. With no shareholders, we reinvest our profits into improving healthcare for our customers, partners and communities.
As an Intermediary Relationship Consultant, you'll play a key part in supporting the growth and retention of our Individual broker portfolio across the EEA region. Your work strengthens the partnerships that help customers access high‑quality international health insurance. You'll guide brokers, solve complex queries, and help create seamless experiences from first contact to onboarding and renewal.
You'll join Bupa Global-a truly international business providing premium international private medical insurance to customers around the world. Your role contributes directly to our aim of being loved by customers, building trusted relationships across markets, and continually improving how we deliver exceptional health protection.
Key Responsibilities
In this role, you will:
Build strong, profitable relationships with assigned brokers, offering proactive support and identifying opportunities to grow the Individual portfolio.
Manage all aspects of your portfolio, including new business, renewals, retention, pricing discussions and day‑to‑day broker needs.
Support onboarding of new brokers and nurture long‑term relationships across the broker network.
Deliver high‑quality customer care-taking ownership of issues, following best practice, and working with internal teams to resolve queries.
Maintain exceptional service standards aligned with Sales Management guidelines, internal compliance and regulatory requirements.
Handle complaints effectively and escalate when needed.
Keep product and service knowledge up to date so you can confidently support broker partners and consultatively sell our solutions.
Monitor competitor activity and share insights with colleagues to strengthen our market position.
Build positive internal relationships across Bupa Global, working collaboratively to resolve complex cases and support continuous improvement.
Deliver sales activity-including renewal conversations, objection handling, quoting, policy changes, billing queries, and managing lapses.
Make outbound calls to generate new opportunities and secure leads across the region.
Manage administrative tasks effectively alongside daily broker interactions.
Support a continuous improvement culture-identifying opportunities to streamline processes and enhance performance.
Live Bupa's values, acting as a role model for positive conduct and customer‑centric behaviour.
What We're Looking For
You'll thrive in this role if you have:
A background in global health insurance, or transferable experience from financial services.
Experience working within regulatory frameworks and managing third‑party relationships.
Strong understanding of the sales cycle, including pricing, risk management, distribution and product development.
Experience negotiating and managing high‑value agreements.
Excellent communication and influencing skills, with the ability to build trust and achieve strong outcomes.
A passion for delivering outstanding service and creating great experiences for broker partners.
Why Bupa
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Time Type:
Full timeJob Area:
Business DevelopmentLocations:
Dublin - BG EEA
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Nikki Williams, Colleague Engagement Executive and one of our Be You At Bupa network leads shares her thoughts on why Pride is still important in 2021 and her experience of being LGBTQ+ at Bupa.
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