Job Description:
Business Partnerships Consultant
Cairo, Egypt
Full time hours - Hybrid working available
Rota between 7am and 7pm with occasional weekend and Public Holiday working
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Role Overview
As a Business Partnerships Support Consultant, you will deliver an exceptional customer experience for our Corporate customers, responding to contacts from Group Secretaries and Intermediaries and deliver the highest level of customer care by creating extraordinary relationships resulting in good business retention and expansion.
What you will do
Respond to all incoming queries from Group Secretaries/Intermediaries by email including proactive outbound emails.
Take end to end ownership of the investigation and resolution of escalations and issues. You will be required to liaise, negotiate and co-ordinate with other teams to ensure a customer focused resolution identifying issues and trends, recommending solutions within agreed authority limits.
Work closely with internal teams such as Corporate Sales, New Business, Finance and Claims to ensure a smooth customer journey.
Complete all related customer administration such as maintaining and updating customer records, onboarding members for key groups and carrying out membership changes mid-term or at point of renewal.
Demonstrate flexibility by supporting the wider Business Partnerships operation at busy times.
Develop effective working relationships with the Service Account Managers.
Support and train new joiners in the team depending on experience and knowledge.
Pro-actively encourage and promote self service options available.
Participate in and contribute to regular 121s and team meetings with your Manager and take ownership of your personal development.
Be a role model for the team demonstrating outstanding values and performance.
Be an advocate for change. Contribute to the continuous improvement process by putting forward ideas for improvement and making a contribution to focus groups.
Proactively report any trends from brokers/groups to support the account managers in managing their portfolios of global Intermediary network and corporate schemes; retaining, maintaining and expanding business in line with agreed targets.
What you will bring
Demonstrate fluency in English
Hold a bachelors degree from a medical university
Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
Previous experience in a medical field.
Experience in Claims, Sales or Renewals would be beneficial.
Highly customer focussed.
Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
A good understanding of Bupa Global processes and systems.
Good understanding of complaint handling processes.
Experience of working in another Bupa Global Operational department is preferable.
Able to manage own workloads and build effective relationships.
Good organisational, planning and time management skills.
Good written communication, a high level of assertiveness and an excellent telephone manner.
Good problem solving and analysis and using your network to assist in fixing issues.
Experience of managing your own portfolio and face to face contact with your customers.
An ability to speak a second language would be an advantage.
Time Type:
Full timeJob Area:
Call CentreLocations:
Egypt - Cairo
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Her positive and caring nature inspires her colleagues, she is mindful to make sure those around her are equally watered in able for them to flourish.
Even though she loves being out in the garden and spending time being a mum to three children, Ivone is still focused on growing her career at Bupa.
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