Job Description:

Clinical Operations Trainer

Cairo, Egypt

Hybrid working options

Permanent

Full time

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

We make health happen

At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world. As a Clinical Operations Trainer, you will play a pivotal role in ensuring our clinical services meet the highest standards of quality and care. This role is integral to our mission, as it involves designing and delivering training programs that enhance the skills and knowledge of our clinical operations team, ensuring they can provide exceptional service to our customers. You will be part of a global team, working closely with various stakeholders to achieve our business outcomes and uphold our commitment to excellence.

How you'll help us make health happen:

• Deliver expert-level learning across the entire learning cycle, from scope to evaluation.
• Manage the delivery of training programs and act as an internal consultant, partnering with stakeholders to ensure learning outcomes are met.
• Design and deliver high-quality learning materials, applying up-to-date learning theories and considering individual learning styles.
• Utilize blended learning solutions, collaborating with the Clinical Operations Governance Manager, QA team, and other key stakeholders.
• Establish clear evaluation criteria and learning outcomes for training interventions.
• Produce and present reports, highlighting achievements and risks.
• Address performance, conduct, and attendance issues during training, engaging line management when necessary.
• Collect and analyse feedback to continuously improve learning interventions.

Key Skills / Qualifications needed for this role:

• A degree in medicine or equivalent, with 5+ years clinical and 3+ years insurance industry experience is preferred
• Experience in training operational teams, particularly in a global market is essential
• Experience in creating and maintaining a suite of training materials is essential
• Experience working for a global insurer in the healthcare sector is essential
• Strong numerical skills and ability to produce financial reconciliations
• Strong stakeholder management skills
• Proven track record of achieving targets with high quality
• The ability to liaise with various teams and management levels
• Adaptable to new skills, changing practices, and environments
• Empathetic towards customers while maintaining professionalism
• Excellent communication and organisational skills
• The ability to work under pressure and independently.
• Confident with good influencing and appropriate challenging skills
• Proficient in using Microsoft PowerPoint, Excel and Word

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com

Time Type:

Full time

Job Area:

Delivery and Operations

Locations:

Egypt - Cairo