Job Description:
IT Support Specialist Contract type: Permanent
Shift pattern: Full-time - 40 hours per week
Location : Egypt, Cairo
We make health happen
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Role Overview
As an IT Support Specialist at Bupa, your role is to provide expert technical analysis & fault resolution to Deskside, Software and Tech-Bar (where applicable) related problems and requests. You'll assist IT Colleagues in the resolution of infrastructure and software related support issues and provide an engaging and professional customer centric service that can be trusted and relied upon.
How you'll help us make health happen:
You will resolve customer IT support queries on a wide range of technologies.
Provide second line fault resolution against SLA for hardware related technology
Be part of the Tech-Bar rota which is our walk-up IT Service
You will take ownership of Bupa incidents, providing a face-to-face first-time fault resolution where possible and advice and guidance on Bupa IT policies and process.
Ensure that all interactions are logged in ServiceNow, updated, and progressed to resolution where possible
Where a first-time fix is not available, ensure the customer is informed on progress as defined in the SLA and service design.
You will work towards ensuring a positive customer IT experience for all our customers and attain high NPS scores in customer satisfaction.
Key Skills / Qualifications Needed For This Role
2 years previous experience within a IT Support Specialist role
University degree in computer engineering or computer science
Strong Communication skills, both written and face to face.
Windows 10 and Apple Mac OS.
Office 365 and associated products and services such as Teams, Yammer, Intune, SharePoint, Multi Factor Authentication etc.
Security products - Bitlocker, Network Access Control, Cyberark, McAfee
IOS, Android for Work, Android Mobile.
SCCM, Active Directory, Azure AD.
Understanding of infrastructure components (e.g., Network, Azure, Citrix, Genesys PureCloud - as applicable)
Time Type:
Full timeJob Area:
Locations:
Egypt - Cairo
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
We want to inspire people interested in a career in technology to reach their full potential and provide support to help them achieving their goals. We have gathered insights from women in technology at different points in their career to share their experience and tips for success.
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