Job Description:

SME Sales Support Adviser

Cairo, Egypt

Full Time

We make health happen

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Miami (USA), Copenhagen (Denmark), Dubai (UAE, in partnership with OIC), and Hong Kong (China) as well as regional offices in mainland China, Singapore, Egypt, Mexico, the Dominican Republic, Bolivia, Brazil, Panama, Guatemala and Ecuador.

How you'll help us make health happen:

• Responsible for ensuring mailboxes are up to date and cleared within the given 24 – 48 hour SLA timeframe.
• Allocate work to ensure the incoming emails are allocated to the right colleagues/team, including categorising, prioritising and responding to group secretaries, various departments and stakeholders across the business and reallocate if required.
• Prioritising urgent tasks and chase required information when necessary.
• Complete daily administrative duties in order to support SME New Sales Teams with quote support.
• Create opportunity and maintain Salesforce records to include checks for duplicate leads and assign Opportunities to frontline sales
• Prepare quote documents for BEI SME new business
• Ensure all SME sales quotes are saved to the opportunity in Salesforce.
• Ensured all Bupa Global SME Sales prospecting activity is logged and kept up to date accurately on Salesforce.
• Perform Lexis Nexis Pre-screen checks on all inbound quote opportunity. Liaise with Fin Crime Team as appropriate.
• Preparation and facilitation of weekly Sales MI and reporting to support sales activities.
• Collate & complete On-boarding paperwork & Enrolment Spec.
• Diary management.
• Exceed demanding targets for accuracy, productivity and quality within a strict 24 to 48 hour deadline.
• Learn the IT systems as well as technical knowledge for each process, also made notes for those processes.
• Respond with flexibility and positively to changing situations when having team expansions.
• Accept responsibility for own development by taking on additional tasks.
• Maintain contact with stakeholders via telephone, email and post.
• Maintain and update client records and data.
• Build strong working relationship with the service departments in order to ensure smooth hand over of clients from sales to service.
• Support with specific projects for the Sales Function as required.

Key Skills / Qualifications needed for this role:

• Previous experience in a customer facing administrative role
• Ideally to have some experience of the healthcare market
• Experience in tele sales is a plus
• High standard of written and spoken English
• Good understanding of a Sales environment desirable
• Advanced word processing skills, including Word, Excel and PowerPoint
• Self-motivated, articulate and numerate with an ability to negotiate and deal with people at all levels both internally and externally
• Excellent communication and presentation skills
• Experience of working in a regulated environment highly desirable
• Good organisational, planning and time management skills

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Administration, Business Development

Locations:

Egypt - Cairo