Legal, Risk & Audit Governance Manager - Third Parties and New Services

Job Description:

Governance Manager - Third Parties and New Services

Hybrid - frequent UK travel (once/twice per week)

Permanent

Salary - competitive + excellent benefits

37.5 hours per week

We make health happen.

Working in our support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

The Governance Manager (Third Parties and New Services) plays a pivotal role in ensuring Bupa Health Clinics maintains high‑quality, safe, and compliant care delivery across all third‑party providers, onsite corporate clinics, and newly integrated services. The postholder will lead governance, regulatory and quality oversight activities, ensuring full compliance with statutory, regulatory, and corporate requirements. The role will support due diligence, onboarding, and integration of new providers and services, as well as contributing to acquisition activities.

You'll help us make health happen by:

• Maintaining and continually enhancing the governance framework ensuring regulatory compliance across all third‑party providers and new service lines.
• Ensuring operational practices across clinics and onsite locations align with applicable regulatory standards, proactively identifying gaps and mitigating risks.
• Providing expert support to governance, quality, and operational teams to ensure regulatory compliance for third‑party providers and new services.
• Acting as the primary regulatory contact for partners, ensuring service offerings fully meet regulatory requirements and associated processes are embedded effectively.
• Leading governance, clinical, regulatory, and quality due diligence for new providers and acquisitions.
• Ensuring governance standards are met when mobilising new commercial and corporate onsite clinics.
• Overseeing and developing clinical governance frameworks for third‑party and new service lines to ensure safe, effective and high‑quality care delivery.
• Leading robust clinical governance due diligence for new services, providers, and acquisitions.

Key Skills / Qualifications needed for this role:

• Educated to degree level or equivalent.
• Extensive Knowledge of CQC/HIS and HIW and other regulatory bodies.
• Excellent analytical and presentation skills.
• Excellent stakeholder management & communication skills, including influencing and negotiating.
• Ability to demonstrate customer led thinking.
• Experience of leading and implementing audits.
• Experience of regulatory compliance across the United Kingdom.
• Experience of quality improvement project(s).
• Experience of using incident and risk management systems.
• Experience of mobilising new services

Desirable

• Professional registration; NMC, HCPC or GMC.
• Formal Root Cause Analysis training.
• Experience of compliance auditing.
• Experience in project management.
• Experience with quality improvement projects.
• Teaching and assessing qualification e.g., ENB 998 (or equivalent).

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Health Services Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

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