Job Description:

Sales Support Administrator

Location: Hong Kong

Permanent

Full Time

Hybrid working

We make health happen:

Job Purpose:

To provide essential administrative and operational support to the Bupa Global partnership teams, enabling seamless delivery of the international private medical insurance and health service sales processes.

The Sales Support Administrator will play a key role in supporting Health Insurance Specialists throughout the end-to-end customer journey - ensuring timely processing of documentation, accurate system updates and effective communication between internal teams and stakeholders.

The role is critical in maintaining operational excellence, regulatory compliance, and a high-quality experience for high-net-worth clients.

How you'll help us make health happen:

• Support Health Insurance Specialists by managing the administrative workflow of IPMI applications, including document preparation, data entry, system updates, and submission tracking.
• Liaise with Bupa's internal underwriting, compliance, and operations teams to ensure timely and accurate application progression.
• Perform quality checks on incoming documents to ensure completeness and compliance with regulatory requirements.
• Maintain accurate records of client interactions and documentation in CRM systems.
• Monitor application pipelines and proactively follow up with internal and external stakeholders to resolve delays or outstanding items.
• Prepare sales reports, dashboards, and MI for review by the Head of Partnership & Development and senior stakeholders.
• Assist in coordinating training and onboarding logistics for new Health Insurance Specialists or sales team members.
• Support audit, governance, and licensing documentation requests where necessary.
• Act as a first point of contact for internal queries relating to the administration of the partnership.
• Office-based with potential for hybrid working depending on business need.
• Role is located within a secure, regulated working environment with access to confidential client and financial information.
• Requires use of internal Bupa systems, partner's integration tools, and digital communication platforms.
• May require occasional extended hours during busy onboarding periods or new market launches.

• Key Skills/Qualifications needed for this role:

• Proven experience in an administrative, operations or support role within insurance, banking, or other regulated financial services.
• Experience working in a high-paced, customer-focused environment with multiple stakeholders.
• Familiarity with CRM platforms, client onboarding systems, and document management workflows.
• Understanding of regulatory obligations in health insurance or financial services is preferred.
• Experience working in a multinational or cross-border team environment is an advantage.
• Higher education diploma or equivalent (required); degree in business administration or related field preferred.
• Formal training or experience in financial services, insurance, or healthcare administration (desirable).

Why Bupa?

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

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