Job Description:
Credit Control Team Member
Kirkstall Forge (Leeds LS5 3BF)
Full time (37.5 hours)
Permanent
Hybrid working (Tuesdays & Wednesdays in the Leeds office)
Salary from £24,000 per annum plus fantastic Bupa Benefits
Advert closes Monday 30th June 2025
We make health happen
At Bupa, we're here to help people live longer, healthier, happier lives – and make a better world. We're a health insurer and provider with no shareholders, which means our customers are always our top priority.
As a Credit Control Team Member, you'll play a vital role in supporting our Care Homes business by ensuring that billing and credit control processes run smoothly. You'll be part of a friendly, supportive team that helps keep things on track – making sure payments are collected on time and customer queries are handled with care.
This is more than just a numbers role – it's about making a real difference to people's lives by helping them navigate the financial side of care with confidence and clarity.
How you'll help us make health happen.
In this role, you'll:
Manage a dedicated portfolio of Care Home Sales Ledger accounts
Monitor account balances and ensure timely collection of payments
Investigate and resolve customer queries through account reconciliation
Communicate with customers and internal teams via phone, email, and letter
Support Care Home Administrators with billing system setup and maintenance
Approve refund requests in line with policy and procedures
Provide guidance on billing matters and undertake invoicing duties
Maintain accurate records and add detailed notes to the billing system
Work closely with regional teams and finance colleagues to manage debt positions
Meet individual and departmental targets
Continuously look for ways to improve processes and customer experience
Key Skills/Qualifications required for this role
We're looking for someone who's confident with numbers and even better with people. You'll bring:
Previous experience within a Credit Control environment is essential
Strong customer service and communication skills – written and verbal
Good working knowledge of Excel, Word, and Outlook
A proactive, organised approach with the ability to prioritise and meet deadlines
A collaborative mindset – you enjoy working with others to solve problems
A keen eye for detail and a drive for accuracy
Commercial awareness and a customer-first attitude
A willingness to learn and grow – we'll support your development every step of the way
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format please email: careers@bupa.com
Time Type:
Full timeJob Area:
Finance & AccountingLocations:
Kirkstall Forge
Bupa’s purpose is helping people live longer, healthier, happier lives and making a better world. We do this by providing a broad range of healthcare services, support and advice to people throughout their lives. People are at the heart of everything we do. Together, we make health happen.
Every company needs an ethos, and we're no different. Through good days and challeging times, we always work with our values in mind. These are: Brave - Make new possibilities happen. Caring - Act with empathy and respect. Responsible - Own your decisions and actions.
We don't have shareholders at Bupa, which means we're free to invest our profits where they matter: our patients, our facilities, our research, and you.
As a healthcare provider, we have a duty to do the right thing. By our customers, our people and our partners. The Bupa Code holds us to this duty. It's our promise to protect, care for, and build trust with everyone who relies on us.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.Free
to be you.
Back in September 2018, we made a pledge. That we'd do whatever we could to make Bupa a diverse, kind and inclusive place to work.
Everyone deserves a positive working environment. Everyone deserves to have their voice heard. Everyone deserves freedom from bullying, harassment and discrimination.
Rhitik joined our Actuarial team for his placement year in 2020 and will be returning in 2022 as part of our Graduate programme. We caught up with him at the end of his Placement year to find out how he got on, and why he chose to stay with Bupa once he’s completed his studies.
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